8×8, Inc., a provider of enterprise communications as a service (ECaaS), has been awarded three patents related to technology innovations enabling seamless global enterprise communications and enhanced contact-center user experience.
The three 8×8 patents issued by the U.S. Patent and Trademark Office (USPTO) are:
- United States Patent number 9,473,452 titled, “NAT Traversal in VoIP Communication System,” was awarded on October 18, 2016.
- United States Patent number 9,479,648 titled, “Intelligent Media Relay Selection,” was awarded on October 25, 2016. It is a continuation of U.S. patent number 9,148,519 awarded to the company on January 2, 2013.
- United States Patent number 9,531,879 titled, “Networked Contact Center User Interface Approach,” was awarded on December 27, 2016 and is a continuation of patent number 8,972,885 awarded on August 29, 2008.
“We are committed to continually pushing the envelope on innovation and providing our customers and partners with the best solutions to address the rapidly-evolving needs of the enterprise communications market,” said Bryan Martin, chairman and CTO of 8×8. “With one of the industries’ leading patent portfolios, we strive to constantly enhance our unified communications and contact center technologies to deliver world-class communications experiences.”
The patent related to network address translator (NAT) traversal in VoIP communication systems covers an innovation that enables a call-control server to use an algorithm to select from proxy servers to route a VoIP session between endpoint devices.
The second patent provides a system for a call-control agent to intelligently select the appropriate media relay servers that are located at geographically disparate locations relative to each other and then route and maintain the VoIP call through the media relay server.
The technology in U.S. patent #9,531,879 details how communications systems involving networked contact center interfaces present data in a selectable, user-friendly format.
Since its inception, 8×8 has been awarded 128 United States patents covering a variety of voice and video communications, signaling, processing and storage technologies.
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