Masergy Launches ‘Communicator’ UC

Masergy Communications has announced Masergy Communicator, an integrated unified communications (UC) application to access voice, video, instant messaging, presence and Web collaboration. The interface runs across multiple platforms including Windows, Mac OS, iOS and Android.
“Companies face many challenges when deploying UC services including the need to manage multiple applications, service providers, contact lists and operating systems,” said Tim Naramore, Masergy’s CTO. “Masergy helps overcome these challenges by delivering truly unified communications from the cloud. Masergy UCaaS customers now have a single application for all their collaboration and communications needs regardless of if they are in the office, on the road, or working from home.”
Masergy Communicator, available via channel partners, enables users to see the real-time availability of colleagues and escalate an instant message session to phone, HD video and voice, and conference calls with screen-sharing. It also offers users one identity across all services including voice, video, instant messaging and presence, and access to all communications services from any device, including desk phone, desktop, laptop, mobile or tablet. All communication preferences are stored in the cloud and are synchronized with the client upon login. It also has call portability: Users can start a call on their desk phone and seamlessly move to their mobile devices with ease.
“Masergy Communicator has improved the productivity of our global workforce by allowing them to easily collaborate with each other from any device,” said Ramon Gutierrez, systems administrator at masergy customer Land Home Financial Services. “As Land Home Financial continues to grow we can immediately add new UC users while Masergy hosts the entire process in their cloud.”
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