Between a third and two-thirds of all small/medium businesses (SME) will either add unified communications (UC) or replace existing systems with UC within the two years, according to a recent survey by Jabra.
The study also found that nearly half of all SMEs believe that having a headset to allow employees to keep hands free while on a call is important and mobility is a priority for about one third.
Another study from Jabra found that call-centric workers, such as those who support customers or serve in an advisory capacity, are more productive and 25 percent more engaged in their jobs when enabled with the right supporting technologies. These technologies could include advanced headsets that enable crisp-sounding calls, offer comfort for long call durations and include noise-canceling technologies to insulate from noise and interruptions.
“Productivity and concentration are critical in the increasingly competitive small business environment,” said Mark Derby, VP, Jabra. “Task-based knowledge workers and business managers in noisy open office environments need robust communications tools that deliver active and passive noise cancellation, integrated busy lights and easy to use, plug and play connectivity to ensure they are meeting customer needs and providing superior levels of service. Jabra’s Speak and Evolve series of portable speakerphones and headsets enable a superior level of productivity and professionalism – with hands-free features and enterprise-grade quality.”
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