TMone Changes Ownership with Sale to ERC

TMone, which provides business process outsourcing for call and contact center firms, has been acquired by Enhanced Recovery Company (ERC), an accounts receivables management company headquartered in Jacksonville, Fla. TMone will retain the company name/brand.

For TMone and its customers, most facets of the operation will remain business as usual, according to Anthony Marlowe, president of TMone. TMone will operate as an independent business unit/subsidiary and will retain its existing management team. It also have an ownership stake in ERC’s parent corp., ERC Holdings.  ERC is majority-owned by RLJ Equity Partners, a private equity firm founded by Robert L. Johnson and The Carlyle Group.

“The new partnership will notably expand the scope, scale and power of TMone’s solution and brand which will yield more opportunity for everyone in the new organization,” Marlowe said in a letter to friends of the company over the weekend. “The partnership also positions TMone to deliver a more complete solution and maintain our growth trajectory through the ERC relationship. We believe ERC to be an excellent partner culturally and are excited for the next phase of growth at TMone.  On the heels of TMone’s recent Inc. 5000 Fastest Growing Private Companies announcement (seven-peat), the announcement of new growth potential with ERC is timely.”

There are also synergies that exist naturally between the two companies, he said. ERC has three call centers (1,000 seats) in Florida and Georgia that will expand to seven (2,000 seats) with the addition of TMone.  The vision will be to expand operations across all seven locations.

“Employees will be afforded with faster and more opportunity for upward mobility and professional growth,” Marlowe continued. “As our most important asset, TMone’s employees played a large part of ERC’s attraction to TMone and ultimate decision to move forward with the acquisition.  With a large number of Fortune 500 clients, ERC presented a unique opportunity for TMone.  The partnership was a natural fit.”