Toshiba Updates UCedge Application

Toshiba America Information Systems’ Telecommunication Systems Division has announced a major update to its UCedge unified communications application, which allows workers to use their mobile or desktop/laptop devices as their business telephones.

Compatible with Android and iOS smartphones and tablets and Windows and Mac OS X computers and available via channel partners, UCedge 2.6 now features call recorder integration, softphone trial license, group instant messaging enhancements and more. Workers can use a single number reach to send their office extensions as the Caller ID, regardless of whether they are in or out of the office.

“Our new UCedge release 2.6 adds key enhancements that greatly improve group IM usability and mobile access to advanced system applications including OAK call recording,” said Mark Carpenter, vice president of Technology and Product Management for Toshiba America.

UCedge 2.6 enhancements include:

  • Group IM Enhancements:
    • Enable Group View: Users can open multiple Groups (such as Sales or Product Management, for example) simultaneously to show and continuously scroll the contacts in each Group.
    • Initiate Group IM/Broadcast From Group: Users can initiate a Group IM and/or broadcast to the group by simply tapping the Group name, which changes the screen, allowing the user to start a session and/or send a broadcast message to the entire Group.
    • Show Group IM Participants: A list of all participants in the Group IM is easily viewed by simply tapping the area labeled Group IM Participants.
  • Oak Call Recorder Integration: Call recordings can now be started, stopped, bookmarked and forwarded via Toshiba UCedge application running on iOS and Android mobile devices, Windows PCs and Mac computers, as well as Toshiba’s earlier Call Manager client that runs on a Windows PC. With this integration, a business can continue to monitor all calls, including those made and received on a user’s smartphone to ensure that these calls are meeting necessary regulatory compliance guidelines and that clients are receiving efficient and professional service.
  • Softphone Trial License: With UCedge 2.6, the Softphone feature is included in the trial license, allowing users to experience one of the key UCedge benefits — the convenience of using their mobile devices as their office extensions to make and receive calls through the Toshiba phone system over a low-cost corporate Wi-Fi connection.
  • Fly-over Text for Icons: To help users utilize the UCedge command icons, flyover text (either via hovering the mouse over the icon or tapping on the icon) displays a description of the functionality.

With UCedge, users also can simultaneously log-in from up to three different devices, such as a mobile phone, tablet and laptop (only one license required).


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