2026 CVAI AWARDS | CHANNELVISION Yubox Oxygen Inteligente (Smart Oxygen) is Yubox’s AI-powered dissolved oxygen (DO) forecasting system for sustainable aquaculture operations that turns existing IoT infrastructure into a predictive decision layer. Designed for shrimp farms where oxygen drops can trigger rapid stress and mass mortality, the solution produces up to 10 hours of DO prediction using deep-learning architectures (CNN + LSTM) trained on thousands of hours of real production data. The model ingests multi-variable signals—including DO/ temperature, pH, turbidity, biological activity indicators and local weather conditions—to generate forward-looking oxygen curves and actionable risk alerts. It runs on Yubox’s cloud analytics stack, streaming real-time sensor telemetry via LoRaWAN from pond environments and delivering predictions through a visual dashboard and mobile/email notifications. AI Automation Crexendo Crexendo’s AI-enhanced NetSapiens cloud business communications platform is designed to help teams improve efficiencies and get more out of calls and meetings. With NetSapiens AI Call Summaries, the AI transcribes and summarizes recorded calls, including speaker labels, timestamps, sentiment analysis and more, to eliminate manual notetaking, improve documentation and assist in customer service and agent performance evaluation. Similarly, with AI Meeting Summaries, the AI listens to recorded audio and video meetings to automatically generate transcripts and deliver smart summaries with key points, speaker breakdowns, tone analysis and more. In addition, Voice AI Studio leverages website content to create customized on-hold and auto-attendant messages complete with royalty-free music and voice options. Netverge Built for MSPs, Netverge combines agentic AI, advanced observability and intelligent automation in a single platform that’s designed to turn reactive support into proactive, intelligent operations. The heart of the platform is the Agentic AI and Triage Engine which uses coordinated collector, diagnostic and troubleshooting agents to collect telemetry, analyze live data and either resolve or escalate issues automatically. The triage system filters alerts contextually, allowing engineers to focus only on issues that matter. In addition, with Netverge’s Intelligent Support Engine, service desk tickets are automatically classified, routed and correlated into organized workflows that learn and improve over time. Further, Vergepoint on-site diagnostic devices offer four-way monitoring to provide complete visibility from edge to cloud, pinpointing problems within seconds. AI Agents Crexendo CAIRO, Crexendo’s AI Receptionist and Orchestrator, is designed to deliver 24/7 call coverage with a natural voice, understand caller intent, and route and escalate calls intelligently. It combines conversational AI, voice automation and internal business knowledge to resolve requests, reduce call handling time, and elevate the caller’s experience. Business benefits include automated appointment scheduling with calendar integration (Microsoft 365, Google Calendar), multilingual caller support, and increased visibility with traffic analytics and actionable insights. CAIRO can be trained via website, FAQs and uploaded documents, with improved accuracy from customizable training and knowledge updates. Intent-based call handling and routing controls, along with rogue spam/abuse handling help ensure security and reliability. CAIRO also features prebuilt agent flows for quick setup as well as built-in handoff and workflow scheduling. National Retail Solutions (NRS) Sammy, deployed by NRS, isn’t just a chatbot; it’s a comprehensive AI agent ecosystem designed to act as a unified workforce. While many bots handle only simple FAQs, Sammy operates across three verticals: external support, internal sales and merchant operations. Sammy Care offers external support and reduces ticket volume by instantly resolving merchant technical issues, while Sammy Sales assists regional account managers by retrieving complex data in seconds during live sales calls. In addition, Sammy App assists merchant operations by embedding into the merchant’s mobile app to provide 24/7 business coaching and support. The versatile agent has helped NRS offload thousands of support hours while empowering the sales channel with instant knowledge to create a faster, more resilient organization.
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