2026 CVAI AWARDS | CHANNELVISION AI Business Transformation AireSpring The AIreCONTROL IT Service Management Platform is the centerpiece of AireSpring’s digital transformation strategy, reshaping how the company delivers managed connectivity and IT services worldwide. Released in 2023 and fully integrated across AireSpring’s operations by mid-2024, AireCONTROL uses AI and AIOps to automate network monitoring, reduce support costs, and deliver faster, data-driven customer experiences. Its implementation has transformed AireSpring’s operations from traditional network management to intelligent service automation and aligned people, processes and platforms under a unified, self-optimizing ecosystem. By leveraging AIOps and predictive analytics, AireCONTROL has helped transform AireSpring’s operational efficiency, customer experience, employee productivity, data-driven decision-making and revenue enablement. Advizex Advizex offers AI expertise to help organizations design, deploy and operate AI solutions in real-world environments. It combines technical depth with strategic guidance to support every phase of the AI lifecycle. By enabling centralized data platforms and strong data governance practices, Advizex ensures customers can generate accurate insights and sustain AI performance over time. Advizex’s teams integrate generative AI, machine learning and predictive analytics into existing systems through secure, production-ready architectures. AI/ML Ops frameworks and operational playbooks streamline model deployment, monitoring and optimization while maintaining enterprise requirements for security, compliance, scalability and resiliency. AI solutions are designed to leverage capabilities without unnecessary complexity. Advizex’s expertise spans infrastructure, data platforms, networking, cybersecurity and cloud services, enabling AI initiatives to operate as part of a unified IT ecosystem. Clarus Resolve is TDM’s AI-powered platform built specifically for business technology and telecom sales teams. As technology sales grow more complex, Resolve gives teams instant access to the information and help they need via AI-powered digital teammates, which automatically handle routine questions and tasks as well as provide instant answers to common requests like pricing, service availability, configurations, order status, promotions and training. Resolve connects easily to tools like Salesforce, ServiceNow, CRMs, PRMs and enablement platforms, bringing them together into a simple, intelligent experience. It’s designed to help grow your channel by identifying new opportunities and matching them with partners based on product, location and expertise. By combining AI automation with real-world industry expertise, Resolve helps scale sales support and channel operations without slowing deals down. National Retail Solutions (NRS) NRS built Compas, a self-service signup application driven by AI, to guide customers through the complex selection of equipment and service plans. The AI offers intelligent guidance by analyzing customer inputs to recommend the correct hardware and plan bundles, preventing incompatibility errors. It also streamlines identity and credit verification steps, allowing customers to go from interested to transacting without waiting for a sales rep. By removing the friction of manual entry during customer onboarding, Compas has accelerated NRS’ time-to-revenue and allowed its human sales team to focus on highvalue relationships rather than data entry. Best AI Implementation AireSpring AireSpring’s AIreCONTROL IT Service Management Platform represents a transformative AI-driven approach to managing complex enterprise networks. First released in 2023 and significantly enhanced in 2025 with the launch of AIreCONTROL 2.0, the platform integrates AIOps, AI automation and real-time analytics to deliver end-to-end visibility, predictive insights and faster incident resolution for multi-vendor, multi-carrier environments. By embedding AIOps and AI-driven automation into every stage of network and service management, the platform is changing how enterprises monitor, maintain and optimize global connectivity. AIreCONTROL delivers tangible business outcomes through intelligent automation, operational efficiency and support via Tier 3 engineering AIrePOD teams of certified experts on call 24/7.
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