Demand for conversational AI is skyrocketing, but building reliable, cost-effective agents remains challenging. Developing new solutions often requires integrating multiple providers, adding cost and complexity. Telnyx simplifies the process by bringing the essential components together in one place. The company combines dedicated AI infrastructure, global connectivity and multilingual support on a single platform, enabling businesses to rapidly build and deploy customizable AI-powered agents. After launching in 2009 as a consultancy specializing in call center installations, Telnyx eventually became a fully licensed telecom carrier. Today, the company has evolved into a full-stack conversational AI platform and continues to expand its capabilities. For example, on October 2, Telnyx made its AI Gateway management and security tool available in Mission Control, its web-based management portal. “Customers can now set up a gateway for each team, choose which models that team can use, whether Telnyx-hosted models or their own OpenAI and Anthropic keys, and cap spending by team, person or end user,” said Ron McNab, channel chief at Telnyx. “Guardrails can flag or block sensitive data like card numbers, Social Security numbers and secrets before they ever reach a model. The gateway itself is free; customers pay only for the inference.” Earlier this fall, the company also announced support for OpenAI GPT-Live in Telnyx Voice AI Assistants and the beta launch of Telnyx Agent Memory. “Telnyx Agent Memory gives AI agents a long-term memory of each customer. What a caller told you on the phone is still there when they text you three weeks later, and the customer can see and delete exactly what is stored,” McNab said. “We also added OpenAI GPT-Live, a full-duplex speech-to-speech model, as an option in our Voice AI Assistants. Since then, we have added WhatsApp coexistence and support for multiple transcription models per assistant, which improves multilingual accuracy. The theme is simple: everything a team needs to build, run and govern an AI agent, on one platform.” Telnyx currently offers a robust partner program for channel and referral partners, agencies and distributors. “You do not need to be an AI expert to work with Telnyx,” McNab explained. “Our partners are experts in their customers, and that is the most valuable thing they bring to the table. Our job is to make the AI part easy. Partners get a dedicated channel team, training on positioning Telnyx as infrastructure for AI and communications, discovery questions and ideal customer profiles, competitive positioning, and sales engineering support on customer calls. The best AI opportunities often start with a familiar conversation: a contact center struggling with hold times, a business moving off legacy phone lines, or a software platform that wants to add voice. Bring us in early, and we will help you scope it and close it.” Partners also can leverage Telnyx to expand beyond borders and bring conversational AI into emerging markets. “We own our network, and run AI inference on GPUs located inside it, so the phone number, the voice and the model sit side by side,” McNab said. “That is what keeps latency low enough for a natural conversation. India is a good example. In September we added SIP anchor sites in Mumbai and Chennai, so calls stay local. Indian mobile numbers now work with our Voice AI Agents, and our voices cover 12 Indian languages, including Hindi, Tamil and Bengali. For partners, that means one supplier, one contract and one portal for a customer operating in many countries. A U.S. contact center expanding into India, or a software company launching in Latin America, does not need a new carrier in every market. That is recurring revenue that grows as the customer grows.” As an added benefit, Telnyx is fully committed to privacy and data security, making the company a trusted AI resource for partners and customers. In fact, Telnyx was recently mentioned by TrustedRouter as one of 16 AI providers with zero data retention. “When a request goes to a Telnyxhosted model, it is processed in memory and discarded as soon as the response is returned,” McNab said. “We do not store the prompt or the output. We keep only operational metadata, such as timestamps and token counts, for billing. TrustedRouter tracks 98 AI providers, and Telnyx is one of only 16 that meet its zeroretention bar on every route. That matters to buyers in healthcare, financial services and government. It also fits how we have always operated. Because we own the network, customer data is not passed through a chain of third parties, and tools like the AI Gateway guardrails and the Agent Memory delete controls keep customers in charge of their own data.” Partners can access Telnyx through TSDs including Telarus, Sandler Partners and AppDirect, with Intelisys onboarding underway. “Our partner program is consistent across our distributors, so agents can work through the TSD they already know,” McNab said. “Partners are always welcome to reach out to me or my team directly. And anyone can sign up for Mission Control and start testing within minutes.” o Telnyx is a Platinum Sponsor of CVxEXPO. Visit the team in booth 4003, and keep an eye out for Bob the Telnyx Robot walking around the show floor. Accelerating Conversational AI Telnyx helps businesses rapidly build, deploy and scale customizable AI-powered agents 16 CHANNELVISION | FALL 2026 AI & AUTOMATION
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