As AI continues to reshape workflows, organizations are naturally expecting more from their unified communications platforms. According to Metrigy, companies are now prioritizing AI capabilities, seamless contact center integration and richer collaboration experiences. This is raising the bar for partners, while also creating new opportunities to add value. Zultys is helping partners extend the value of UC with AI. Earlier this year, the company introduced an AI Receptionist that seamlessly integrates with the Zultys UC platform, enabling conversational interactions for inbound callers. “Zultys’ AI-powered voice agent essentially serves as an intelligent front desk receptionist service,” explained Darrell Van Wagner, Senior Enterprise Architect at Zultys. “This solution gives partners the opportunity to enhance customers’ UC platforms while addressing the growing demand for practical, AI-powered business solutions.” ChannelVision: How does Zultys AI Receptionist differ from auto attendants and other AI receptionists? Darrell Van Wagner: Unlike traditional auto attendants that rely on predefined menus and keypad selections, Zultys AI Receptionist uses conversational AI to answer questions and intelligently route calls. It stands out from other AI receptionist solutions through its high level of configurability and ability to send Call Attached Data (CAD) to agents at the moment of transfer. This means agents receive data such as call summaries, CSAT and call quality scores, providing valuable context for what was discussed with the AI Receptionist for more personalized interactions. Another key differentiator is its builtin Dual-Tone Multi-Frequency (DTMF) recognition, giving callers the flexibility to interact using their voice or keypad. Callers can answer questions by pressing digits or bypass the AI conversation entirely by pressing zero. Zultys AI Receptionist also supports up to 10 languages and can be configured to meet HIPAA compliance requirements. CV: What advantage does Zultys AI Receptionist give partners in the UC market? DV: Zultys AI Receptionist enables partners to capitalize on demand for both AI-powered voice and UC. As we explained in a recent white paper, both markets offer significant revenue opportunities. Metrigy found that nearly 65 percent of organizations plan to increase UC spending in 2026. At the same time, the voice assistant market is on pace to reach nearly $60 billion by 2033 according to Astute Analytica. Partners can use UC as an entry point to expand AI conversations and create new revenue opportunities. CV: How can partners effectively position Zultys AI Receptionist to customers? What’s the value proposition? DV: Our solution delivers safe, reliable AI at the most important customer touchpoint. Admins control what information the AI can access and how it responds. The AI receptionist uses only approved sources and connects callers to a live expert when it doesn’t have the answer. By deploying an effective AI receptionist, companies can reduce friction during the customer experience — creating positive first impressions and reducing customer churn. CV: Can you share any use cases involving Zultys AI Receptionist? DV: Zultys AI Receptionist can be deployed across multiple industries, such as automotive, education, healthcare, local government and multi-location retail, among others. For example, one HVAC and plumbing business recently implemented Zultys AI Receptionist to automate high-volume, repetitive inquiries. The business was able to improve operational efficiency, while delivering faster, more consistent service across all locations 24/7. CV: How can partners start effective conversations around Zultys AI Receptionist? Can you share any tips? DV: Just like with most other technologies, we recommend focusing on business outcomes. Try to uncover operational challenges related to staffing constraints, long wait times and customer churn. Then introduce Zultys AI Receptionist as a possible solution. At the end of the day, this is an easy and highly effective way for clients to deploy across their communications environments. For additional insights, our white paper contains specific discovery questions that can help uncover CX pain points and set up Zultys AI Receptionist as a solution (scan QR code). Zultys is a Bronze Sponsor of CVxEXPO26. Stop by booth 4006 to meet the team and learn more about Zultys AI Receptionist. Zultys AI Receptionists extend the value of UC, creating a competitive advantage for partners By Gerald Baldino Zultys’ Darrell Van Wagner CHANNELVISION | FALL 2026 AT YOUR SERVICE: XaaS AI Receptionists: UC’s Next Growth Lever 24
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