FALL 2026 AI & AUTOMATION 8 IT hiring up despite AI 8 Closing the CX loop 10 AI outpaces governance 12 Vibe Coding Pitfalls AI coding is creating a new risk gap; technology advisors can help close it By Dr. Prince Kohli 16 Accelerating Conversational AI Telnyx helps businesses rapidly build, deploy and scale customizable AI-powered agents By Gerald Baldino EVERYTHING-AAS 18 The CX Orchestration Gap Contact center infrastructure in line for upgrades By Martin Vilaboy 24 AI Receptionists: UC’s Next Growth Lever Zultys AI Receptionists extend the value of UC, creating a competitive advantage for partners MOBILE & WIRELESS 26 RedCap Rolls Forward 5G RedCap gains momentum, bringing affordable 5G connectivity to IoT By Gerald Baldino CHANNEL MANAGEMENT 32 The Morphing Partner Model Satisfaction and switching can coexist within changing customer expectations By Martin Vilaboy 36 A Cleaner Bill of Health Your billing process is costing you more than you think By Victor Lopez 38 Don’t Just Attend. Execute. Turning trade shows, summits and holiday networking into 2027 revenue By Glen E. Nelson CORE COMMUNICATIONS 40 Beating Bad Outcomes Why tech investments fail to achieve intended returns By Martin Vilaboy 42 A Smarter Approach to Service Canyon GBS helps organizations modernize service delivery, creating opportunities for partners By Gerald Baldino 44 Putting POTS Replacement in Motion TELCLOUD helps partners turn legacy telecom modernization into recurring revenue By Gerald Baldino 46 A Launchpad for Providers Telinta’s white-label VoIP and UCaaS platform makes it easy and affordable for partners to offer telecom services 48 An Avenue to Retail Revenue National Retail Solutions helps SMB retailers streamline operations while driving recurring revenue opportunities for partners CYBERPATROL 50 C losing the Loop on Data Security TechBros helps partners expand services with secure data destruction, responsible IT asset disposition 52 CVxEXPO26 Education Sneak Preview 6 Editor’s Letter 56 ICYMI 58 Ad index CONTENTS Volume 25 – Issue 4 4 CHANNELVISION | FALL 2026
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