CHANNELVISION | FALL 2026 The race to modernize legacy voice services is accelerating, as carriers continue to retire copper networks. Yet many partners still face resistance from customers who are reluctant to replace their trusted infrastructure with newer and safer options. For partners, the challenge is finding a way to help customers migrate without introducing unnecessary cost or complexity. TELCLOUD offers an easier way forward, enabling partners to modernize legacy POTS and PRI services without replacing existing infrastructure. Its carrier-grade, fully managed white-label platform supports legacy equipment while providing a path to modern, cloud-based communications. “Copper retirement is creating an immediate opportunity for technology advisors and MSPs to help customers modernize critical services while building new recurring revenue,” explained TELCLOUD founder and CEO Jake Jacoby. “TELCLOUD is a telecommunication orchestration platform that brings technology, service delivery and project execution together through one experienced provider, giving partners less complexity, less to manage and one solution built for what’s next.” The company’s technology and flexible delivery model make complex solutions easier to bring to customers, with support ranging from the platform to full project delivery and ongoing management. “We give partners a flexible, white-label way to create recurring revenue while maintaining ownership of the customer relationship. Whether they need access to the platform or support with the entire deployment, we handle the operational heavy lifting so they can focus on uncovering opportunities and closing more business.” Modernized POTS for a QSR Chain TELCLOUD also takes a handson approach to helping partners solve complex challenges, combining technical expertise with white-glove service to address unique deployment requirements. In one example, a multinational coffeehouse and quick-service restaurant chain was operating nationally on outdated copper lines which were approved for discontinuation — including its point-of-sale system. Repair crews were no longer prioritizing maintenance, and it was only a matter of time before their entire system broke down. What’s more, the chain’s phone numbers were well-established with their clientele. Down lines would lead to confusion and a potential loss of revenue. Each location had POTS lines supporting alarms, voice lines, panic buttons, security systems and modems for out-of-band management. And making matters more complicated, the company was expanding into new locations. If the company continued to use its existing POTS lines, the new construction would have to deal with vendor delays, resulting in costly permits and fines. The company needed a modern, managed POTS replacement solution that could support existing locations and future expansion. After evaluating several options, they selected TELCLOUD for its ability to manage the entire conversion end-to-end. TELCLOUD’s managed POTS service was deployed to each location without any service disruption, during times when customer traffic would be least affected. In addition, the customer was able to keep their existing phone numbers, resulting in a seamless transition. “Replacing legacy telecom infrastructure requires careful coordination across all locations, vendors, internal teams, schedules, equipment and cutover timelines,” Jacoby said. “TELCLOUD takes great pride in offering a fully managed, white-glove deployment experience, where we can own the journey from start to finish. We also give customers full visibility throughout the entire process. Customers can access project updates, deployment status and other important details at any time through the TELCLOUD portal.” o Stop by booth 4005 to meet TELCLOUD at CVxEXPO26. To request more information, visit telcloud. com or call (833) 900-POTS (7687). Putting POTS Replacement in Motion TELCLOUD helps MSPs and technology advisors turn legacy telecom modernization into recurring revenue CORE COMMUNICATIONS TELCLOUD founder & CEO Jake Jacoby By Gerald Baldino 44
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