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AT YOUR SERVICE: XaaS to the folks that actually know the call flows and the call management of the business. This can be a scary process.” As Nowak explained, the trick is to slow down and communicate before signing any paperwork. If a customer wants to move to Teams, nexVortex can get them there, but the customer needs to be ready for the transition before nexVortex will agree to move forward. Businesses and agents need to exercise some level of restraint before diving headfirst into Teams. “I’m selling gas for the car,” Nowak continued. “I sell SIP trunking enable- ment, but if you’re not ready for it, that’s going to create tremendous stress for your organization and ours.” To reduce risks, nexVortex uses a comprehensive presales process to make sure the client is prepared to handle a migration. This process involves going through a solutions assurance call, to go over the migration and outline the necessary steps that are required to get started. “The presales process is key,” Nowak continued. “We try to make sure custom- ers are prepared to do a hot cut, and we ask questions like whether they’ll be using handsets. So, there are coaching aspects that we do as a SIP trunking company before they make the move.” According to Nowak, the customer also needs to accept some level of responsibility throughout the migration and onboarding process. “The customer is going to have to participate in this,” Nowak said. “Often- times, they’re looking for a silver bullet or a quick turn on. That’s great for 10 or 15 user environments, but if you’re of size, it’s going to take some work.” Ultimately, the goal is to commu- nicate clearly and effectively through every step, to eliminate guesswork and make sure the customer is positioned to succeed. nexVortex provides custom- ers with a full proposal containing an executive summary and action plan along with a service level agreement. “It’s common knowledge that there are deficiencies in Teams,” Nowak said. “You have to be careful because a migration can be dangerous for a customer or partner. Our goal is to make the customer aware of these challenges before getting started.” Ultimately, the best thing a business can do when migrating to Teams is to maintain flexibility and interoperability — and this is where nexVortex shines, said Nowak. As a future-proof provider, nexVortex enables customers to migrate to numerous systems immedi- ately or over time while reducing costs and risks. “If you’re going to make a migra- tion, there’s no better platform you could be on than ours, because we can shift you to UCaaS, Teams or phone system-based technologies. We can adjust your 911 services, while central- izing control and giving you disaster recovery. Here at nexVortex, we’re all about future-proof positioning.” o Selling connectivity just got CableFinder automates the process of new service for both fiber and coax. Finally, you can sell complex cable deals at the push of a button. c a b l e f i n d e r . n e t | i n f o @ c a b l e f i n d er . n e t Learn more at 20 CHANNEL VISION | September - October, 2020