CV_Fall20_2

AT YOUR SERVICE: XaaS THE RACETO REMOTE By Martin Vilaboy UCaaS supports enterprises’ need for speed B usiness executives and directors say their organizations are making extensive organi- zational changes due to the reactions to the global pandemic, as well as expectations for some type of “new normal.” In most cases, the overriding goal of those changes, show McKinsey & Co. surveys, is to react more quickly to seismic shifts within their companies and markets. Enterprises say they are looking to increase the speed at which they adjust strategic direction, make and implement tactical decisions and deploy resources, show findings in a September report from McKinsey & Co. on the need for speed in the post-COVID era. “This need for speed is reported significantly more often than factors such as the need to reduce costs, increase productivity or engage more effectively with customers,” said the research firm. And as organizations race to adapt to pandemic responses, and especially the transition to work from home and hybrid workforces, the barriers to increasing speed and plans of attack cited by businesses directly align with what we see in the value propositions and spec sheets of unified communications as a service (UCaaS) solutions. 22 CHANNEL VISION | September - October, 2020