CV_Fall20_2

Take control of your future by establishing a UCaaS customer base that YOU invoice. Becoming a Reseller is easy and now is the perfect time to make the transition. Increase the Valuation of Your Company in 2020 & Beyond Partnering with 2600Hz Lets You: Control Your Margins Increase Revenue Own the Customer Experience Easily Expand Your Market Capitalize on Your Expertise Learn more at info.2600hz.com/partner sales@2600Hz.com / 415-886-7900 While many organizations were pressed to accelerate operations and decision-making during the peak of flux and uncertainty encountered in the earlier months of the coronavirus’ spread, respondents to McKinsey’s surveys expect at least some changes and flux to remain in place once the pandemic ends. Fifty-five percent of leaders anticipate that at least half of their organization’s workforce, for example, will be fully or partially remote postcrisis. Expectations vary widely by industry – from 69 percent predicting this level of remote work in technology, telecom and media to 43 percent in advanced industries, show McKinsey findings. But even in industries where manufacturing, patient care and sales transactions often require people on site or at other company facilities, “a significant portion of the workforce may be partially or fully remote,” said the research note. Executives also know that efforts to increase speed tend to pay off. Accord- ing to McKinsey analysts, fast organi- zations outperform others by a wide margin on a range of outcomes, includ- ing profitability, operational resilience, organizational health and growth. Of course, as McKinsey analysts point out, “adding speed is not as easy as stepping on the accelerator.” Fortu- nately for solution providers, McKin- sey’s finding suggests UCaaS can help in some key areas. For starters, enter- prises are clear on the importance new technology, in general, plays toward Most Commonly Cited Reasons for Changes Due to COVID-19, By Industry Industry Most Common Second Most Common Third Most Common Overall Speed Productivity Cost reduction Advanced industries Cost reduction Productivity Speed Banking Productivity Speed Customer focus Consumer product/retail Speed Cost reduction Customer focus Energy and materials Speed Cost reduction Productivity Healthcare Speed Cost reduction Productivity Insurance Productivity Customer focus Speed Pharma, medical products Speed Productivity Customer focus Tech, media, telecom Speed Productivity Customer focus Travel, transport, logistics Cost reduction Speed Productivity Source: McKinsey & Co. AT YOUR SERVICE: XaaS 24 CHANNEL VISION | September - October, 2020