CORE COMMUNICATIONS T elevergence is a nationwide carrier with a 30-plus year legacy of unparalleled customer service, integrity and transparency, substantiated by an average customer retention rate that exceeds 15 years. The company’s core competencies include high performance and connection rate toll free (voice origination) and long distance (voice termination) solutions that routinely provide companies with substan- tial savings on their overall spend for these services. Televergence is guided by founder and CEO Deb Ward, and a senior manage- ment team that’s worked together for more than 10 years and collectively possess more than a century of experience in the telecommunications industry. Telever- gence also is the only active, nationwide telecommunications carrier with a Women’s Business Enterprise (WBE) certification for supplier diversity programs. This certifica - tion enables the services they provide to qualify as part of an organization’s supplier diversity program and is a very strong unique value proposition. “As U.S. companies are currently being encouraged to showcase and enforce their supplier diversity programs, this heightened awareness provides a unique opportunity for agent partners to grow their customer and revenue base and for customers to meet their internal supplier diversity spend criteria, all while saving money on their total telecom dollar spend,” explained Ward. A life and career mission of Ward’s — and one of the company’s core values — is an allegiance to women in business and technology. Ward was the first chair- woman of the INCOMPAS board of direc- tors, a position that she held for more than five years, and currently serves as the president elect and chair of the Membership Committee for The National Association of Women Business Owners (NAWBO) Nashville Chapter. Addition- ally, Ward serves on the board of the Women’s Business Enterprise Council South (WBEC-South). Heading into 2021, Ward and her team are focused on growth and innovation. For example, Televergence is now offer- ing a cloud-based, hosted PBX service to migrate critical enterprise communica- tion services into the cloud for maximum business continuity and cost savings. Hosted PBX provides the functional- ity of a premises-based PBX along with several enhanced capabilities such as IVR; virtual extensions; chat; mobility/twinning (Android or iOS supported); dynamic softphone option; contact center version for SMB customers; and local DID and toll free numbers, including vanity numbers, to extend an enterprise’s reach. “Agent partners have a unique oppor- tunity to leverage Televergence’s high performance, connection rate toll free and long distance services as well as cloud- based, hosted PBX solutions, guaranteeing substantial savings on overall spend for these services,” Ward concluded. “Telev- ergence is known for offering extremely competitive pricing and agent partner compensation. So, if you’re an agent in this space, we want to hear from you.” o By Gerald Baldino Televergence: More than Just a Carrier Televergence founder and CEO Deb Ward 44 CHANNEL VISION | September - October, 2020