CV_Fall20_2

I n August, Cox Business was honored by ChannelVision with a 2020 Visionary Spotlight Award (VSA) for Channel Program of the Year. This award recognized Cox Business for its robust set of security offerings, gateway access solutions and managed services, as well as its growing network. Cox Business now has more than 30,000 miles of metro fiber and more than 140,000 miles of hybrid fiber-coaxial infrastructure, as well as cloud services through subsid- iary RapidScale. Add it all up and Cox Business has an impressive portfolio and a deep commitment to enabling partners and customers. During the last decade, Cox Business has invested more than $15 billion in infrastructure updates. In addition, the company has spent the last four years improving and growing its channel program. Cox Business now has a backend support team of more than 40 members providing solution advisors with fast response times and service enablement, both in the field and in the back office. “We strive to create extraordinary experiences,” explained senior director of sales and channel programs John Muscarella. “We have the staff and resources in place to make sure we can get to everybody quickly and efficiently. Whether it’s a partner inquiry regard- ing a commission or a customer inquiry about an installation. Our team will go above and beyond to get the job done in a timely manner.” The company’s leader- ship came to light during the pandemic, at a time when partners needed extra guidance and support. Shortly after the outbreak of COVID- 19, Cox Business quickly pivoted to offer a work- at-home bundle featuring business grade internet, cloud services from RapidScale and desktop-as-a- service from Microsoft 365. “With this offering, our agents were able to provide their customers a professional grade work-from-home solution, making it easier for them to transition and remain productive,” Muscarella said. “We’ve seen a lot of success from this package.” By Gerald Baldino CHANNEL MANAGEMENT Cox Business Focuses on Community and the Channel John Muscarella, Cox Business senior director of sales and channel programs 50 CHANNEL VISION | September - October, 2020