By Martin Vilaboy Across the Gen AI Divide Tips for guiding customers on their AI journey A first step to being a credible and trusted advisor to customers seeking guidance on future AI investments is not telling them to distrust what they’ve seen with their own eyes. While it may be true that artificial intelligence and AI agents are set to revolutionize knowledge work the way industrialization revolutionized physical work in past centuries, it’s quite likely that your customers’ early experimentations with AI have not foreshadowed that type of transformation. According to research out of the Massachusetts Institute of Technology’s Project NANDA (Networked Agents and Decentralized Architecture), the vast majority of organizations that have piloted gen AI have seen no measurable impact on P&L statements. Only a small fraction of organizations has moved beyond experimentation to achieve meaningful business transformation. Despite all the hype and the $30 to $40 billion in enterprise investment AI & AUTOMATION 16 CHANNELVISION | FALL 2025
RkJQdWJsaXNoZXIy NTg4Njc=