Strolid, a CX provider for the North American franchised automotive industry, has launched VCONIC Inc., a new venture that commercializes Strolid’s conversational data platform built on the vCon (virtual conversation) standard. Perry Evans, co-founder of Jabber and MapQuest, is CEO, and Jeremie Miller, creator of Jabber and XMPP, will serve as strategic advisor. VCONIC was born from the platform that Vinnie Micciche, Strolid co-founder and CEO, and Thomas McCarthy-Howe, Strolid CTO, put into practice to improve the automotive customer experience. Strolid leaned into AI as a way to gain actionable insight from conversational data that could help agents and customers. Through three years of R&D, the company developed privacy-first vCons to listen to customers at scale, processing millions of human interactions across voice, chat and video, the company said. The subsequent reliability and scalability of the platform helped establish Strolid as a vCon pioneer and resulted in McCarthy-Howe being one of the authors of the Internet Engineering Task Force’s (IETF) vCon InternetDraft, putting vCon on the path toward industry-standard status and paving the way for potential large-scale adoption across multiple industries, officials said. The proven test case at Strolid helped attract Evans and Miller to the VCONIC venture, the company said. VCONIC officials believe vCon is the “missing standardization layer that enables secure, compliant processing of voice, chat and video interactions at enterprise scale.” VCONIC will target platforms and organizations that “require transparent, privacy-preserving AI implementations, ensuring personal data protection remains paramount.” McCarthy-Howe will also join VCONIC as CTO while maintaining an advisory role at Strolid. Strolid Launches VCONIC to Commercialize vCon Platform Partner relationship management vendor Impartner announced the launch of HyperscalerGTM, a disruptive new solution that unifies the entire partner-to-cloudmarketplace journey, said the company. With HyperscalerGTM, vendors can enable partners to register deals, collaborate with hyperscaler field teams and transact directly in cloud marketplaces all from within a single, automated workflow. The result is a faster, simpler path from partner registration to closed marketplace revenue. “HyperscalerGTM is the most significant advancement in partner automation in a decade,” said Joe Wang, CEO of Impartner. Developed in partnership and with technological support from Labra, the multi-cloud GTM acceleration and AWS Advanced Technology Partner, HyperscalerGTM connects Impartner’s PRM with Labra’s native marketplace automation engine. This integration streamlines co-sell workflows, automates private offers and synchronizes revenue data across AWS, Microsoft Azure and Google Cloud Platform giving enterprises a unified view of every deal from registration to payout, said Impartner. “This collaboration bridges the long-standing divide between channel, alliance and hyperscaler motions,” said Sridhar Adusumilli, CEO at Labra. “Together, we’re helping vendors and partners cut deal-to-marketplace cycles by more than half, capture greater hyperscaler incentives and eliminate the manual steps that slow cloud growth.” HyperscalerGTM will be available on a subscription model with a base fee, plus transaction-based pricing that scales with adoption and growth. InCoax Networks has announced the launch of a new broadband access solution that delivers 5 Gbps symmetrical speeds over coaxial networks. The achievement is based on InCoax’s patented Link Aggregation (LAG) technology, which combines two MoCA Access 2.5 channels into one seamless, high-performance link. Traditionally, MoCA Access 2.5 has been limited to 2.5 Gbps per channel. InCoax engineers developed a new generation of control-layer software that overcame key challenges in synchronization, packet distribution, latency management and stability. The result is the first commercial system where two independent MoCA channels operate as a coherent 5 Gbps link. For operators, the InCoax Access 5 Gbps solution provides a competitive alternative to costly fiber retrofits or DOCSIS 4.0 upgrades. The new InCoax Access 5 Gbps solution, featuring the InCoax A5 NTE, is now available for operator testing. IT services firm Crayon has been appointed a global distribution partner of Zendesk, which specializes in AI-powered customer service. The partnership will give Crayon partners and customers across more than 70 countries access to CX technologies, services and enablement, Crayon officials said. The agreement enables Crayon to offer Zendesk’s full suite of service and support products, including Zendesk Support, Chat, Talk, Guide and AI-powered automation tools. Crayon will provide tailored onboarding, technical support, training and commercial enablement for resellers and MSPs to ensure Zendesk’s CX platform is fully integrated into local market ecosystems with speed and scale, officials said. Impartner Launches Unified Partner-to-Marketplace Automation InCoax Launches 5 Gbps Over Coax Crayon Becomes Zendesk Global Distribution Partner ICYMI 57 FALL 2025 | CHANNELVISION
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