ICYMI UPSTACK recently acquired Breakwater Cloud Advisors, a Vancouver, Wash.-based CX consulting firm. The acquisition is intended to strengthen UPSTACK’s advisory and execution expertise in the expanding AI-driven CX solutions market and introduces the next phase of the company’s CX + AI practice, the company said. Founded in October 2021 by Brendan Paulin and Andrew Millard, Breakwater helps midmarket and enterprise organizations design and deploy next-generation CX solutions. The firm has expertise across CCaaS, conversational AI, workforce and quality management, analytics, automation and related solutions, with an established presence in the financial services, healthcare and hospitality industries. The Breakwater team also has an established history of working with longtime UPSTACK partner and CX expert Michael Leonardi, officials said. As part of the acquisition, Paulin and Millard will join UPSTACK, along with Star Toups, Breakwater’s business development director. The trio will collaborate with Leonardi as well as Adam Gottfried, UPSTACK’s director of advisory services, CX solutions, to drive UPSTACK’s CX + AI practice. As Breakwater team members transition into the UPSTACK organization, they will be able to leverage the company’s platform, vendor network and technical resources, officials said. UPSTACK Acquires CX Consultancy Breakwater Cloud Advisors USTelecom – The Broadband Association recently filed comments with the Federal Communications Commission (FCC) in support of proposed reforms to accelerate the nation’s transition away from outdated copper telephone networks toward modern, reliable broadband infrastructure. In its filing, USTelecom emphasized that outdated FCC regulations that force providers to maintain antiquated copper facilities diverts billions of dollars in industry resources each year – funds that could otherwise be directed to expanding high-speed broadband and delivering innovative services consumers demand. Copper networks are also increasingly prone to theft, outages and costly repairs, underscoring the need for regulatory reform, argued USTelecom. USTelecom Champions Network Modernization in Comments to FCC 58 CHANNELVISION | FALL 2025 FREE SUBSCRIPTIONS - Subscriptions to ChannelVision magazine are free to executives working for telecommunications service providers. Simply go to channelvisionmagazine.com and click on the subscribe link. Fill out the form completely and you will start receiving the magazine within six weeks. ADDRESS CHANGES, RENEWALS and CANCELLATIONS - Go to channelvisionmag.com and click on the subscribe link. For address changes and renewals, simply fill out the form, submit it and your subscription will automatically be renewed with your most current information. To cancel your subscription, go to the “Cancellations” header, click “here” and follow the instructions. CORRESPONDENCE - Send letters to the editor via email to Martin Vilaboy at martin@bekabusinessmedia.com. All other correspondence should be directed to Martin Vilaboy at 10115 E Bell Road, Suite 107 - #517 Scottsdale, Arizona 85260. PRESS RELEASES - ChannelVision magazine welcomes press releases and any other information relating to the sale, marketing and distribution of communications services. Releases should be emailed to Martin Vilaboy at martin@bekabusinessmedia.com. REPRINTS - For high-quality article reprints, minimum of 100 quantity, please contact the publisher at 480-503-0770. ADVERTISING - For a media kit or information about advertising, contact Group Publisher Berge Kaprelian at 480-503-0770, berge@bekabusinessmedia.com. Ad Index Communication AireSpring (www.airespring.com) 11 Alliance of Channel Women (allianceofchannelwomen.com) 33 Astound Business Solutions (astoundpartners.com) 7 C3 Complete (www.c3cloud.com) 47, 59 CDG Elements (cdg.us) 29 Commio (www.commio.com) 19 CVxEXPO (www.cvxexpo.com) 51 Easton Telecom Services (www.eastontelecom.com) 15 EnTelegent Solutions (www.entelegent.com) 3 FiberLight (www.fiberlight.com) 28 Granite (www.granitenet.com) 13 Great Plains Communications (www.gpcom.com) 21 GreenStar Marketing (gstarmarketing.com) 25 INCOMPAS (www.show.incompas.org) 45 LogMeIn (www.logmein.com/solutions/msp) 9 Lumen (www.lumen.com) 35 National Retail Solutions (www.nrsplus.com) 37 Netverge (www.netverge.com) 30 NHC (nhcgrp.com) 43, Back cover Palomarr (www.palomarr.com) 17 QuestBlue (questblue.com) 23 Ritalia Funding (www.ritaliafunding.com) 31 Snom (snomamerica.com) 2 SolEx (www.solexp.com) 41 Telesystem (www.telesystem.com) 5 Zultys (www.zultys.com) 27 Disclaimer: This index is provided as a free service to our advertisers. Every effort is made for accuracy, but we cannot be held liable for any errors or omissions.
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