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As the world slowly reemerges from the global pandemic, Dell believes that it is well poised to capitalize on the massive swell of need for its solutions … and wants to help its Dell Expert Network members to take a cut! The Dell Expert Network (DEN) offers just such an opportunity. This program targets managed service providers (MSPs) and IT consultants that do not resell the company’s extensive lineup of solutions. DEN offers access to benefits, rewards and other options just for recommending Dell’s solutions for their customers to purchase. Here are some of the top benefits for joining the Dell Expert Network: 1 - Improving Profitability Whether you’re new to the market space or are a longtime entrant who recently switched gears, Dell’s Expert Network helps to free the time and energy that is so critically needed to grow. Members can focus on expanding staff, products and services, gaining the benefit of being a service provider without incurring any of the roadblocks. And this freedom also extends the most long-term potential for profitability! “You can save the time you’re spending on buying, going back and forth with your customers on pricing and quoting,” noted Dell Expert Network Program Manager, Alicia Bowling. “Running your business this way gives you more time to focus on optimiz- ing service offerings, expanding staff, products you offer customers and takes away the time commitment of re-selling hardware.” 2 - Extending Synergy with Other Dell Partners By working with the Dell Expert Network, members can gain access to the company’s diverse roster of partner and customer connections and the resources that they bring. 3 - Accessing Exclusive Opportunities Dell periodically presents chances to participate in internal and third-party partner studies, programs and trials, with one such example being an exclusive Intel vPro Activation Program. This option allows Expert Network “elite” members to receive Intel units and a complimentary notebook PC for sampling and testing the chipmaker’s latest processing technology. It also presents a hands-on approach to seeing how vPro works with certain, specific software sets. 4 - Employing Dell’s Account Team By gaining access to Dell’s family, DEN members receive a personalized touch that stands in contrast to the company’s overall size. “We’re there for you, every step of the way,” said Bowling. “We’re going to help set this program up to make it work for you. Basically, you get a personal, one-on-one relationship with a Dell Direct rep.” 5 - Gaining More! As the member advances in the program, they also receive free resources that include – but are not limited to – access to seed- units, exclusive quarterly webinars, industry event tickets, network- ing opportunities and other assets and elevated services. “Our value proposition is to recognize and provide value for MSPs who recommend Dell,” added Bowling. “It’s not about buying or reselling hardware. our partners can still be a very large influ - encing factor on what their end users buy. We built this program to recognize and reward the value that they bring to Dell.” TOP REASONS TO JOIN THE DELL EXPERT NETWORK DEDICATED ACCOUNT MANAGER This is a personal, one-on-one partnership dedicated to helping you grow your business. All account managers are extensively trained on a variety of Dell products. Your dedicated account manager, who is backed by a team of both sub- ject matter and technical experts, will help you identify, plan, and execute projects for your clients. That includes working directly with your end customers when they need help too. Together, your Dell Expert Network team will help you find the right solutions for your clients s well as flesh out larger opp rtunities. LOYALTY REWARDS Dell Expert Network members earn 3% back or more in purchases made for you and your clients. You can use your rewards to upgrade your own technology, or open doors to new prospects by offering a technology incentive as part of your sales meeting. And the best part is, your dedicated account manager will track it all for you. TIME-SAVING TOOLS To increa e efficiency and effectiveness, members have access to both Dell TechDirect and Liv Optics. TechDirect provides an easy, convenient, and flexible way for MSPs to manage Dell EMC products throughout their lifecycles—from deployment to education and support. TechDirect allows you to self-log support tickets, self-dispatch replace- ment parts, request technical support, and more, 24/7. Live Optics is an online analytics tool that provides a comprehensive, vendor- agnostic view of your customer’s IT infrastructure in just hours, instead of the weeks or months IT service providers typically spend gathering data and analyzing needs. It enables you to make data-driven purchasing recommendations that can transform IT and deliver real business results to your clients. Live Optics is also a cost-comparison tool am ng different cloud strategies (public, hybrid, on-prem) that you can run for the workloads of your customers. DEDICATED MEMBER PORTAL Via the secure MemberNet portal, you can see a quick overview of all your activity and where you are in the Advantage, Premium, and Elite tiered structure. You can also drill down into your transaction and rewards history, find new offers for you and your cus- tomers from Dell, and access Dell certifications and training. This includes online courses, free webinars with live demos, and MSP-specific educational content that will help you stay ahead of the game with a sneak peek at some of the newest Dell products. Deep product expertise. Personal support. Time-saving tools. Loyalty rewards. These benefits and more are key advantages to membership in the Dell Expert Network, a support program for managed service providers and IT consultants serving th small business arket. Designed for MSPs and IT consultants whose primary business is managed services , the Dell Expert Network is a one-stop shop solution that rewards and educates members who purchase from Dell on behalf of their clients. With shortcuts to services and support and a dedicated account manager, the Dell Expert Network makes business engagements easier. For members, the Dell Expert Network offers five primary benefits: SPONSORED ARTICLE P A R T N E R P R O G R A M P R O F I L E ´ 1 2 3 DELL EXPERT NETWORK CAN TURBOCHARGE YOUR MSP BUSINESS A support program for MSPs and IT consultants, the Dell Expert Network is a one-stop shop that makes business engagement easier and helps you better serve your small business customers. HOW DO I BECOME A DELL EXPERT? LEARN MORE AT If you are interested in learning more about the program, or would like to sign up, you can visit www.dell.com/expertnetwork or e-mail the DEN U.S. Program manager directly at Alicia.bowling@dell.com. 4 75 Fall 2021 | CHANNEL V ISION