14 THE INCOMPAS SHOW I OCTOBER 8 - 10, 2023 www.bekabusinessmedia.com DAY 2 Ziply Fiber Brings Northwest’s Fastest Internet to Tieton and Republic, Wash., with Launch of New Multi-gig Fiber Networks GTT Appoints Ed Morche as CEO Sinch MessageMedia Launches New SMS Service to Improve Customer Experience Ziply® Fiber, the fastest internet service provider in the Northwest, announced that its ultra-high-speed, 100% fiber-optic network is now ready for service in Tieton and Republic, Wash. The launch means fiber internet connectivity – with speeds from 100 Mbps to as fast as 10 Gig – is now available at more than 750 addresses throughout the cities. With multi-gig services available, this launch not only makes Ziply Fiber the fastest internet provider in the city, but it also means Tieton and Republic will have the fastest household internet speeds in the Northwest and be among the fastest cities in the nation, even faster than most major metropolitan areas. Fiber internet, unlike other options like cable or satellite, provides the bandwidth and capacity to keep entire families streaming without interruption, provides symmetrical upload and download speeds to easily power video conferencing and online gaming and delivers the reliability to empower residents and businesses for decades. Ziply Fiber offers many different service options for residents, including: • FREE or reduced cost monthly internet service for qualified people as part of the Affordable Connectivity Program (ACP), a benefit program from the FCC. To learn more about ACP, please visit ziplyfiber. com/internet/community-discounts • The entry level Fiber 100/100 plan provides all the reliability of fiber at great value. Residents who sign up for service in June can get the first three months of service at just $10/month, and then just $20/month for the remainder of the first year • Ziply Fiber’s most popular Gig-speed plan, which includes $10 off for the first three months of service for new customers who sign-up in June. Following the three-month promotion, the cost is $60/month for the remainder of the year. • The company’s ultra-fast, high-capacity 10 Gig, 5 Gig and 2 Gig connections • All residential plans come with no data caps and no annual contracts p For more information about Ziply Fiber, go to ziplyfiber.com or meet with them at Deal Center Table 15. GTT Communications, Inc., a leading global provider of managed network and security services to multinational organizations, last week announced the appointment of Ed Morche as chief executive officer and board director. Morche is an accomplished business leader with an excellent track record that spans more than 30 years in the telecommunication industry. Before joining GTT, Morche served as president of Lumen’s North American Enterprise and Public Sector, and previously held other senior leadership roles at CenturyLink and Level 3 over his tenure with the combined organization. Morche’s experience includes global and North American leadership positions at Igaea Communications, Teleglobe, Global One and Sprint, in addition to multiple philanthropic roles supporting the Virginia Hospital Center, including serving as a director on the hospital’s foundation board. “We are delighted to welcome Ed as we look to a bright future as a managed network services and security provider serving global multinational enterprises,” said Tony Abate, GTT executive chairman of the board. “His deep industry experience, long-standing commitment to service delivery excellence, and proven track record of empowering and inspiring teams make him an ideal choice to continue to drive the company forward.” p For more information about GTT, go to www.gtt.net or visit with the company in the Meeting Room 10. Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction. “Customer service teams are integral to the success of a business — no matter the size. They shouldn’t be bogged down by siloed messaging channels, which makes it harder to support customers and frustrating for everyone involved,” said Sean O’Neal, president, SMB, Sinch. “We are proud to add to our robust portfolio of over 85 integrations with SMS for Zoho Desk by Sinch MessageMedia, fulfilling service teams’ need for centralized, real-time conversational messaging and supporting the full customer journey — from marketing and sales, to service and support.” Customer service interactions can make or break customer relationships or a brand’s reputation, with direct impacts to companies’ bottom lines. Research from Sinch MessageMedia finds that customers are 82% more likely to have a favorable impression of a brand simply by being able to engage in two-way conversations. SMS for Zoho Desk by Sinch MessageMedia empowers businesses to take their customer support to the next level. Seamless, one-to-one conversational messaging directly within Zoho Desk eliminates the need for support teams to juggle multiple platforms, and instant, automated responses free agents up to focus on more complicated customer queries. The result: reduced strain on staff and faster ticket times. p For more information about Silver Sponsor Sinch, go to www.sinch.com or visit with the company during the Buyers Forum.
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