39 JANUARY - FEBRUARY 2024 | CHANNELVISION bandwidth needs of the remote or corporate office ensures optimal performance for all. In addition, as alluded to earlier, not all traffic needs to be routed through corporate systems, and in some cases, leaving certain traffic on the public internet can lead to a better user experience. Not everything needs strong encryption or to be routed through the company’s systems of rules and requirements. For example, think of instant messaging and video conference call traffic. This type of network traffic is fine to leave to the public internet, as pushing it through a corporate internet first would create noticeable lag. Utilizing the latest SD-WAN technology enables organizations to prioritize data and traffic, ensuring the most critical elements travel over the strongest network connection. Efficiency and effectiveness go hand in hand in today’s flexible workplaces. Automation is the Future As finding IT and network talent becomes more challenging for service providers and end-user companies alike, automation and AI can be the solution necessary to support the flexible, agile networks needed for today’s working world. Automated tools enable providers to quickly understand traffic patterns and proactively manage routing and bandwidth decisions. Embracing automation helps maintain a positive cloud experience even with limited staffing resources, identifying and even correcting issues that could cause service disruption or lag. Most importantly, AI technologies also can be used to change the entire process of troubleshooting and repairs. AI can be trained to identify potential issues and assist a service provider in resolving them before they cause slowdowns or outages. AI can change the repair process from one of reactivity – where service providers respond to and repair problems identified by an end-user – to one where potential problems are discovered and fixed, even before a single ticket is filed. In addition to the troubleshooting and repair process, automation can be a strong tool to improve the ways that service providers monitor multiple clients. A single view of all customers can be created, and updates on service and potential issues or threats can automatically be flagged to a provider or repaired per whatever parameters are set up beforehand. Automating monitoring, troubleshooting and repair tasks also has the added benefit of freeing up key staff to address higher-value problems related to maintaining a top-notch service experience. In today’s mixed work landscape, the ability to build flexible, agile networks that prioritize the end-user experience is vital for service providers. End-users are relying on their partners to deliver excellent end-user experiences. And by focusing on scalability, bandwidth management, and improved monitoring and repair services that embrace automation, providers can help their customers maintain optimal productivity, regardless of any workplace scenario changes. o Karen Falcone serves as Sr. Director of Product Marketing for AI-driven SD-WAN and Service Provider as a Channel at Juniper Networks. Jeff Li has a decade of experience in telecommunications as a leader in multiple capacities with ConnX. Source: 8x8 Future of Work: 2030 Vision Report By 2030 which of the following do you think will most closely reflect your organization’s average full-time employee work schedule? Source: 8x8 Future of Work: 2030 Vision Report Remote/hybrid workers’ reactions to a full transition back to the office How would you feel if your company made a shift to full-time office-based work? Please select all that apply. (% of US working adults that work remote or hybrid) Source: YouGov, November 2023 I would want to quit My morale would be negatively impacted My productivity would be negative impacted I would accept it grudgingly It wouldn’t make a difference to me I would be happy about the change Percentage of Funds Used Source: Brandmuscle HIGHEST SPENDERS HIGH SPENDERS MID SPENDERS LOW SPENDERS FUND UTILIZATION 90%+ = HIGHEST SPENDERS 75-89% = HIGH SPENDERS 50-74% = MID SPENDERS 25-49% = LOW SPENDERS <25% = LOWEST SPENDERS LOWEST SPENDERS NONE NOT SURE In-person/office 7% 6% 8% Overall survey IT leaders CX leaders Daily flexible/asynchronous Weekly flexible/asynchronous Task oriented Company schedule/traditional 9-to-5 38% 40% 38% 27% 30% 24% 9% 8% 9% 26% 21% 31% 29% 28% 28% 22% 20% 14% 36% 10% 7% 16% 9% 9% 13% By 2030, how do you expect your organization’s office space to change? Source: 8x8 Future of Work: 2030 Vision Report What do you believe the future of work will predominantly be? Source: 8x8 Future of Work: 2030 Vision Report By 2030 which of the following do you think will most closely reflect your organization’s average full-time employee work schedule? Source: 8x8 Future of Work: 2030 Vision Report Remote/hybrid workers’ reactions to a full transition back to the office How would you feel if your company made a shift to full-time office-based work? Please select all that apply. (% of US working adults that work remote or hybrid) Source: YouGov, November 2023 I would want to quit My morale would be negatively impacted My productivity would be negative impacted I would accept it grudgingly It wouldn’t make a difference to me I would be happy about the change Overall survey IT leaders CX leaders Reduced office space, used primarily as hybrid work deskshare Reduced office space, used primarily for client/team meetings No change, used as a 9-to-5 workplace By 2030, my organization could operate without a physical office By 2030, most organizations could operate without a physical office 42% 43% 41% 18% 19% 17% 22% 13% 31% 10% 15% 5% 8% 10% 6% Overall survey IT leaders CX leaders Hybrid Work-from-anywhere Remote In-person/office 60% 56% 63% 22% 23% 22% 11% 15% 7% 7% 6% 8% Overall survey IT leaders CX leaders Daily flexible/asynchronous Weekly flexible/asynchronous Task oriented Company schedule/traditional 9-to-5 38% 40% 38% 27% 30% 24% 9% 8% 9% 26% 21% 31% 29% 28% 28% 22% 20% 14%
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