JANUARY - FEBRUARY 2024 EMERGENT 8 Enterprise up IT automation 8 Blockchain security boost 8 Copilot for SMBs 10 A Responsible Approach to AI Overcoming skepticism and building customer trust By Rebecca Jones 14 A Place for AI AI & automation close contact center ‘soft skills’ disconnect By Martin Vilaboy CYBER PATROL 20 How MSPs Can Win New Business by Providing CMMC Compliance By Aaron Wyant VIRTUAL REALITIES 24 Migration Migraines As companies struggle with cloud migrations, demand for strategic partnerships is accelerating By Gerald Baldino 28 Helping SASE to Soar Aryaka win illustrates partners’ role in SASE sales and implementations By Martin Vilaboy REMOTE CONTROL 34 Remote Reveal Unmasking and mitigating five top end-user computing challenges By Joel Stocker 36 Network Flex Building flexible and agile networks for the changed workplace By Karen Falcone & Jeff Li CHANNEL MANAGEMENT 40 How to Build High Quality Channel Marketing Programs By Kris Blackmon 42 Dollars Lost Co-op and MDF funds continue to go unused, resulting in missed opportunities By Gerald Baldino 44 Partners Set Yourselves Up for a Successful 2024! By Glen Nelson 46 Stuck in Limbo With Broadcom ending VMware’s channel program, partners navigate uncertainty By Gerald Baldino CORE COMMUNICATIONS 48 ITEXPO ‘Official Phone Sponsor,’ Snom Americas to Showcase M900 Series 50 SIB Helps End Users, Carriers ‘Spend Smarter’ through Data Intelligence and Automation 52 Cox Business Offers Differentiation Through Synergy, Opportunity, Customer-First Approach By Brady Hicks 54 A MOP Brings Automated Mobility Management to the Channel By Gerald Baldino 56 QuestBlue: Connecting Customers with Ease By Kevin Masse 58 FaxSIPit Helps Resellers Embrace the Evolution of Faxing By Brady Hicks 6 Editor’s Letter 59 ICYMI 62 Ad index CONTENTS Volume 23 – Issue 1 4 CHANNELVISION | JANUARY - FEBRUARY 2024
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