ICYMI According to data from USTelecom’s Broadband Pricing Index (BPI), prices for consumers’ most popular broadband service choices declined by 9.4 percent over the past year. The BPI-Speed metric tracks pricing trends for service offerings between 100 Mbps and 940 Mbps. Since 2015, real BPI-Speed prices are down 59.9 percent. Consistent with the forward march of consumer choices and broadband infrastructure investment, the association also launched a new BPI-Gigabit metric, which tracks pricing trends for broadband services from 940 Mbps to 1 Gbps. Real prices for service offerings between 940 Mbps and 1 Gbps are down 3.9 percent year over year Combined, the two categories cover more than 80 percent of U.S. broadband customers. Broadband’s value is even more notable in comparison to overall inflation. As consumers struggled under the weight of a 32.2 percent rise in the cost of essential goods and services since 2015, nominal BPI-Speed prices dropped by 41 percent. Similarly for gigabit service, inflation took a 27.5 percent bite out of household budgets since 2017, while BPI-Gigabit prices declined by 21.4 percent. Sangoma Technologies has added significant AI advancements within its proprietary platform, Sangoma GenAI, reinforcing its role as an innovation foundry and directly benefiting its partner community, said the company. Sangoma’s COO, Jeremy Wubs, emphasized Sangoma’s mission to “simplify communication and solve industry challenges with intelligent, scalable platforms powered by Sangoma GenAI, delivering affordable enterprisegrade solutions.” With an agentic AI approach, these new functionalities optimize operations, customer engagement and team collaboration, he continued. Throughout 2024, Sangoma GenAI improved Sangoma UC platforms through enhanced interactive voice response (IVR); a patient relationship management system, developed in partnership with Sphinx Medical; and Sangoma Scribe and Sangoma Meet, which provides transcription, summarization and sentiment analysis for voice records. Sangoma CX also integrates AI to enhance contact center productivity through chatbots and virtual assistants powered by GoogleFlow, and AI Assist to improve agent responses with grammar fixes, tone adjustments and message simplification, reducing response times. U.S. Consumer Broadband Prices Drop 9.4% Sangoma Introduces New Gen AI Tools 54 CHANNELVISION | JANUARY - FEBRUARY 2025 FREE SUBSCRIPTIONS - Subscriptions to ChannelVision magazine are free to executives working for telecommunications service providers. Simply go to channelvisionmagazine.com and click on the subscribe link. Fill out the form completely and you will start receiving the magazine within six weeks. ADDRESS CHANGES, RENEWALS and CANCELLATIONS - Go to channelvisionmag.com and click on the subscribe link. For address changes and renewals, simply fill out the form, submit it and your subscription will automatically be renewed with your most current information. To cancel your subscription, go to the “Cancellations” header, click “here” and follow the instructions. CORRESPONDENCE - Send letters to the editor via email to Martin Vilaboy at martin@bekabusinessmedia.com. All other correspondence should be directed to Martin Vilaboy at 10115 E Bell Road, Suite 107 - #517 Scottsdale, Arizona 85260. PRESS RELEASES - ChannelVision magazine welcomes press releases and any other information relating to the sale, marketing and distribution of communications services. Releases should be emailed to Martin Vilaboy at martin@bekabusinessmedia.com. REPRINTS - For high-quality article reprints, minimum of 100 quantity, please contact the publisher at 480-503-0770. ADVERTISING - For a media kit or information about advertising, contact Group Publisher Berge Kaprelian at 480-503-0770, berge@bekabusinessmedia.com. Ad Index Communication Adaptiv Networks (www.adaptiv-networks.com) 33 AireSpring (www.airespring.com) 11 Alliance of Channel Women (allianceofchannelwomen.com) 45 Astound Business Solutions (astoundpartners.com) 7 C3 Complete (www.c3cloud.com) 55 CELLSMART (www.cellsmart.io) 15 Channel Partners (channelpartnersconference.com) 49 CVxEXPO (www.cvxexpo.com) 40-41 Easton Telecom Services (www.eastontelecom.com) 19 EnTelegent Solutions (www.entelegent.com) 3 Enterprise Connect (www.enterpriseconnect.com) 37 Granite (granitenet.com) 13 Great Plains (gpcom.com) 29 GreenStar Marketing (gstarmarketing.com) 27 INCOMPAS (www.show.incompas.org) 43 MSPAA (www.mspaa.net) 51 NHC (nhcgrp.com) Back cover NUSO (nuso.cloud) 2 QuestBlue (questblue.com) 25 Snom (snomamerica.com) 30-31 SolEx (www.solexp.com) 17 Telarus (www.telarus.com) 9 Telesystem (www.telesystem.com) 5 Disclaimer: This index is provided as a free service to our advertisers. Every effort is made for accuracy, but we cannot be held liable for any errors or omissions.
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