manual tasks and minimize human error. According to data published by Forrester Consulting, 60 percent of IT decision makers believe that security fails due to a lack of comprehension by IT network users, while 23 percent cited staff missteps while relying on manual processes. Regardless, cybersecurity worries grow almost by the day. Forrester estimated that 43 percent of respondents believe that a comprehensive XDR system may be best to eliminate widescale penetration, with about one third naming it a top focus, and 60 percent planning to launch or increase reliance on it over time. Making an ill-fitted security choice can have a devastating impact on an organization’s operations. Ballooning cost, loss of customer trust and critical breaches and security incidents are all a risky proposition. That’s where a trusted advisor comes into play. Whether you’re offering a comprehensive, automated XDR system, some alternative to that installation or something in between, matching the right form of cybersecurity to your customer is key to their success. You’ll need to factor in crucial aspects such as automation, management, data integrity and affordability. You’ll also need to determine that it promotes technical understanding by its users. In many cases, XDR deployments offer the best coverage. There are, however, some things to consider. Determining Customer Need For starters, how much protection does your client’s information and other critical assets need? While information integrity should never be skimped on, not all data needs the same level and methods of protection. Converse with your customer, ascertaining how you can most effectively scale cybersecurity involvement for them. In particular, focus on information-sharing practices, security need, client experiences and worstcase scenarios to determine a bestfitting option. One XDR benefit is its ability to more comprehensively protect against attack, breach and misuse, in most cases. Ideally, an implementation should assist, back up and reinforce integrity. XDR shines because it can cater to your customer’s unique operational needs. And while there’s no replacement for sound cybersecurity practices, a comprehensive fallback system never hurts. XDR can offer critical coverage that other security software types might overlook. Assessing IDP Speed Automation can be key. By rostering products that streamline intrusion detection and prevention (IDP) processes, you can confidently know you’re providing the fastest way to identify risk, isolate malicious actions and provide quick, accurate resolution. Another positive aspect of targeting automation is that it reduces human error. Whether an incident stems from a strained attack surface, malicious exploitation or software vulnerability, the door is usually opened by an internal mistake or neglected aspect. XDR offers machine learning to help intelligently identify, prioritize and address alerts in ways that other applications cannot. This aspect promotes a cybersecurity-focused culture, improves visibility, automates critical processes and decreases time-toresponse. An added benefit is accuracy. An XDR engine can reduce false flags, thus helping to make information safer, staff more productive and “alert fatigue” rendered nil. Considering Scalability Another key is to work with your customer to weigh the expansiveness of their assets – and the potential need for growth over time. Anecdotally, Forrester noted that 73 percent of organizations plan to go full-on “as a service” with their future XDR rollouts. By offering solutions that promote capacity on demand, you can provide more flexibility within your portfolio. This helps to make services more appealing to those looking to outsource complex cybersecurity and its management. Integration is Key Thirty-nine percent of respondents considered or are currently considering XDR solutions to improve the speed and accuracy of their organizations’ threat detection, show findings from Forrester. Meanwhile, 35 percent said What is driving or has driven your organization to consider using an XDR solution? Improved speed/accuracy of threat detection 39% Need for faster incident/event response workflows 35% More effective security with better incident management 35% Need for better security visibility across our entire IT infrastructure 32% We’ve heard that XDR has benefits from peers/competitors in the industry 29% Optimizing existing security toolsets 29% Improving productivity of existing security staff 27% Consolidation of security tools 26% Source: Forrester Research; sur vey of security strategy decision makers What do you envision are the outcomes of XDR benefits? Fewer security breaches 43% Greater customer trust 36% Lower expectations costs 36% Decreased rates of incidents 34% Improved customer experience 33% Positive brand reputation 31% Greater organizational efficiency 28% Greater employee experience 27% Source: Forrester Research; sur vey of security strategy decision makers CYBER PATROL 18 CHANNELV ISION | JULY - AUGUST 2022
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