CV_JulAug_22

By Jon Howes Edge management is one of the biggest headaches for an MSP or service provider today. Even before online and hybrid work became the norm due to the pandemic, every customer had a large number of edge devices in play to contend with. Since the pandemic, and the resulting shift in working styles, these numbers have grown. Even as employees head back into physical offices, the sheer number of devices – and therefore edges to deal with – will continue to grow. In addition to devices and equipment, there are often multiple management platforms in use that need to be accounted for. Each platform represents another set of systems, tasks and requirements that must be used to properly maintain the edge devices and equipment a customer is using. Now multiply that times several customers, and the complexity becomes overwhelming. It can become a full-time job for a service provider or MSP to simply maintain the current platforms in place. At the end of the day, managed service providers are measured on how positive an experience they provide to customers. This is why MSPs and service providers need to approach customer EMERGENT SIMPLIFYING THE EDGES AIOps improve customer and partner experience 8 CHANNELV ISION | JULY - AUGUST 2022

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