BUYERS SIDE flows aren’t directly connected to the revenue-generating activity seen in the business. Skeptics and Shortages Indeed, the paths to profits and positive outcomes must be clear. After a few years of rapid adoption and necessary reactions, CIOs are facing some pushback from CxOs who want to see better returns on what they’ve already deployed, several surveys suggest. And make no mistake, said Liz Hilton Segel, McKinsey & Co. senior partner, IT investment “is 100 percent on the minds of CEOs.” When McKinsey asked whether companies are engaged in some form of digital transformation, 89 percent said that they are. “But only one-third said they think they’re getting the financial value they anticipated at the start,” said Hilton Segel, in a recent research note from McKinsey. In a survey by FinOps solution provider SoftwareOne, only 27 percent of the 99 percent of organizations utilizing cloud technology said they are greatly exceeding the value they expected from their cloud investment, “largely due to rushed implementations and flawed service configuration,” said SoftwareOne researchers. The pressure is palpable to CIOs. According to Info-Tech’s survey, almost nine in ten CIOs say that business frustration with IT’s failure to deliver value is a pain point. Supervisors have a slightly more favorable opinion, with 76 percent agreeing that it is a pain point. “Similarly, nine in ten CIOs said that IT limits affecting business innovation and agility is a pain point, while 81 percent of their supervisors say the same,” said InfoTech researchers. In the Kaseya survey, for its part, respondents citing an inability to support strategic business as a concern doubled in 2023. One barrier to success, in particular, that popped up more than once among survey respondents was technical debt, or the price a company pays for short-cut fixes in IT implementations or for choosing easy but limited solutions. Almost three quarters (72 percent) of SoftwareOne respondents said their organization’s digital transformation efforts are lagging due to technical debt. Half cited a complex legacy IT infrastructure as one of their key challenges during the next year. Functions Respondents Outsource to Trusted Advisor/MSP 2023 2022 IT security 27% 22% Network monitoring 23% 19% Cloud infrastructure management 22% 21% Help desk 20% 17% Endpoint management (e.g., desktops, laptops and servers) 18% 14% Backup management 16% 19% Compliance reporting 16% 11% Patching and software management 14% 13% Security operations center 12% 12% Onboarding or offboarding of users and devices 12% 6% Other 3% 5% Source: Kaseya ‘2023 IT Operations Survey’ 16 CHANNELVISION | JULY - AUGUST 2023 Source: Enterprise Management Associates (EMA) Yes, for many of our sites Yes, for some of our sites Yes, for specific applications (ATMs, mobile point of sale, etc.) No, it is only a backup option 39.9% 50.0% Source: NordLayer Projected cybersecurity investments for 2023 0% 20% 40% 60% 59% 53% 45% 37% 37% 11% 1% 5% Can’t disclose None Other Purchase of cybersecurity solutions/service/apps Cybersecurity traning for employees Increased staff dedicated to cybersecurity questions External cybersecurity audits Preparation for organizational certifications (ISO27001, SOC2, etc.) Source: Expero CIOs are pushing on multiple fronts to deliver resources for business growth Upskilling teams Increasing AI and automation Investing in hyper local knowledge Outsourcing system management Recruiting Reassigning resources Deprioritizing projects Cutting headcount 46% 46% 42% 37% 36% 34% 28% 23%
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