The AireSpring Advantage AireSpring is transforming enterprise network technology management for multi-location global enterprises The global IT skills shortage is intensifying, making it harder for companies to maintain operations and achieve digital transformation. According to IDC, the skills shortage will impact more than 90 percent of organizations worldwide by 2026, and cost $5.5 trillion in service delays, revenue loss and quality issues. AireSpring is uniquely positioned to help partners and customers overcome resource constraints, as a global MSP specializing in managed IT and network services. Now in its 23rd year of business, AireSpring has long since transitioned away from a pure aggregation model and is focusing primarily on helping global organizations scale, manage and optimize their networks. At the center of AireSpring’s service and support strategy is AIreCONTROL, a proprietary AI-powered IT service management (ITSM) platform that delivers 360 degrees of visibility and data-driven insights. AIreCONTROL transforms the way companies approach network technology management by unifying every device, process, data point and circuit into a single cloud application. “Our platform now fully integrates with the full range of services that we offer, including networking, connectivity, communications and security,” explained CEO Avi Lonstein. “We bundle it all together so that customers have a single provider and invoice. This frees them to go on and do what they need to do in their business and leaves that part of the network equation to us. This results in superior outcomes, which far exceed the norm in an industry that frankly is known for service failures and customer frustration.” Elevating Support With AIreCONTROL, partners receive much more than just AI-enabled ITSM. AIreCONTROL fully integrates with AireSpring’s leading personalized service and support model, which the company has been fine-tuning for more than two decades. Partners and customers receive access to a dedicated team of experts offering end-to-end support, including a certified solutions engineer, a dedicated project manager and an AIrePOD tier three managed services engineer who oversees implementation and day two support and stays with that customer during the life of their contract. AireSpring’s advanced support model is ideal for resourceconstrained companies that lack the bandwidth and resources to deal with complex IT challenges. “By leveraging our team of trained experts, customers can avoid the outdated, reactive method of having to call through multiple tiers and levels to try and reach the right person,” Lonstein explained. “Instead, customers can rapidly connect with engineers who can help resolve whatever they are working through at that moment. This gives customers an unprecedented level of support, allowing them to open support cases within 10 minutes and quickly resolve challenges that could take days, if not weeks, at large telcos.” AireSpring also takes a proactive approach to network monitoring, with a record of opening 92 percent of all support cases that come into its NOC. AireSpring is often able to take action on an issue before the customer has to pick up the phone to call for help. “AIreCONTROL contains an advanced suite of monitoring and management services, including AIreMONITOR, AIreALERT and AIreAUTOMATE,” Lonstein added. “Our 24x7x365 NOC monitors every piece of equipment By Gerald Baldino Avi Lonstein, AireSpring CEO 58 CHANNELVISION | JULY - AUGUST 2024
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