and every circuit in the customer’s IT network. When the system identifies an anomaly, the AI-enabled AIreALERT will issue automated notifications through our omnichannel alerting system.” Of course, not all issues can be resolved with AI – which is why AireSpring offers a dedicated SWAT team of escalation experts to help overcome obstacles and move projects forward. AireSpring’s SWAT escalation service encompasses everything from addressing permitting and rights-ofway issues to helping navigate city and county red tape to inside and outside wiring to landlord consent issues and point of entry complications. The escalation list also extends all the way to Lonstein, who has made himself available for more than 20 years to help solve issues whenever they arise. This service extends globally into overseas markets as well. For example, the company recently completed a project for a large government contractor that involved designing, configuring and implementing a complex network at a U.S. government location in a sensitive country in the Middle East. AireSpring’s team was able to successfully install the necessary equipment, make connections and build a secure, mission-critical network under exceedingly difficult conditions. Prioritizing Partners AireSpring continues to be a top choice for partners, largely because the company remains family owned and operated and debt free – meaning the company has more flexibility to invest in growing its platform, partner team and network. In fact, AireSpring has been aggressively expanding in its global network in recent years and now offers connectivity across more than 190 countries as well as partnerships with more than 200 carriers and cable companies. On top of this, AireSpring offers one of the most mature partner programs in the industry, having been channelexclusive since day one. In addition to offering evergreen contracts, AireSpring is one of the few companies that offers a full SPIFF for partner renewals. “The interests of our partners is our number one priority,” Lonstein said. “Each part of our program is designed around that concept – everything from our real-time QuoteSpring quoting platform to the way we help address individual customer needs.” As Lonstein explained, AireSpring has a long history of demonstrated excellence. Technology advisors have come to trust AireSpring as a partner that is savvy, reliable and committed to helping customers navigate complex IT challenges. “With AireSpring, partners always know what they are getting,” Lonstein added. “They know that our program is not going to change on a moment’s notice, and that the orders and opportunities they share will be fully protected and supported at every turn.” AireSpring also maintains a highly collaborative approach with partners and customers. The company’s solutions engineering team will work closely with each customer to discover their specific needs and help them uncover the right solutions. Plus, AireSpring offers the advantage of being a one-stop-shop for network solutions and connectivity. Not only does this save money, but it significantly reduces time and frustration when troubleshooting issues. Recent Updates 2024 has been another awardwinning year for AireSpring. In April, the company won its third consecutive Stevie Award for outstanding customer service. And in June, ChannelVision recognized AireSpring with five Visionary Spotlight Awards across five categories including Best Customer Service 2024 (Overall Excellence), Best Service Delivery Team 2024 (Overall Excellence), Channel Program of the Year 2024 (Overall Excellence), Managed Services (Business Technology) and Multi-location Deployments (Business Technology). The company also recently announced a new collaboration with Cato Networks to offer Cato’s secure access service edge (SASE) solution worldwide. This collaboration enhances AireSpring’s managed services portfolio by integrating with the Cato SASE Cloud Platform, which converges networking and security into a single solution with a single console. In July, AireSpring became a direct authorized SpaceX Starlink internet reseller, adding significant value by integrating Starlink’s highspeed satellite internet with its proprietary AIreCONTROL ITSM platform providing a single-pane of glass view of customers’ Starlink nodes as well as all other connectivity and managed services contracted with Airespring. Additionally in July, AireSpring completed API integration work with Canadian carriers BCE Global, Rogers and Telus to provide speeds, location and pricing on DIA connectivity in Canada via the QuoteSpring real-time online quoting application. Now is a great time to be working with AireSpring, with the company currently in a growth mode. In addition to expanding its network and services, AireSpring is also growing its roster of regional channel managers on a regular basis to support its partner base and ensure they receive the attention they need to go out and win opportunities. According to Lonstein, partners can expect to see more of this during the rest of 2024 and 2025 as the company continues to expand and optimize its channel program. “I always remind our team that they are the core of what makes up the AireSpring Advantage,” Lonstein said. “It’s their dedication, commitment and willingness to go the extra mile to ensure outstanding, personalized service that differentiates us.” o 59 JULY - AUGUST 2024 | CHANNELVISION
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