As networking has become increasingly strategic to enterprise IT, the importance of an intelligent network management platform has grown. This requirement influences how channel players, including VARs, systems integrators and other types of resellers, select their managed service provider (MSP) partners. Enterprise IT leaders are seeking to reduce network complexity, optimize performance, improve efficiency and automate remedial actions, while relying on network infrastructure to run business-critical applications reliably and securely. Artificial Intelligence (AI)-powered end-to-end observability, delivered through a single pane of glass, is a cuttingedge innovation that is rapidly becoming a critical capability, driving more automated and intelligent features. These features function to detect dynamic changes in the network environment and respond in real-time to ensure uninterrupted network performance. Leveraging AI, machine learning (ML) and other advanced software technologies as a next-generation network management platform, this dynamic functionality improves network performance, security and efficiency while lowering mean-time-to-repair (MTTR) metrics. This drives improvements in business continuity and the user experience with an overall positive impact on enterprise competitiveness. Contextualized Observability Through a Single Pane of Glass Six key components comprise observability through a single pane of glass: data aggregation, visualization, data normalization, analytics and insights, and notification and alerts. These By Jamie Pugh The importance of contextualized network management powered by AI Beyond A Single Pane of Glass VIRTUAL REALITIES 18 CHANNELVISION | SUMMER 2025
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