CV_MarApr_22_2

MSPs that manage customer security are faced with the choice of using a single interface or switching between different solutions, but an extensive survey conducted by social research technology platform Pulse revealed almost unanimous agreement among MSP managers and teams that a single cybersecurity interface is more efficient and productive. In the survey, 95 percent of respondents said that maintaining multiple interfaces on the security platform decreases productivity and efficiency when managing their customers’ security. This is because the manager must adapt to a new interface each time different products are used for cybersecurity. In fact, the study shows that respondents believe that the efficiency of teams managing their customers’ cybersecurity would increase by up to 10 percent when carried out through a single interface, removing the need to switch between different menus and screens. In addition to reducing costs and organizational complexity, responding MSPs appreciate the simplification of training processes for their teams, who have to learn and become familiar with a single interface instead of several. In addition, the MSPs surveyed recognize the importance of having a single support line accessible 365 days a year, 24 hours a day. Despite the preference, however, only about a quarter MSPs are managing customer security through a unified interface, while nearly six in 10 are managing two to three security solutions in separate vendor programs or interfaces. TBI Adds HarborShield to Security Portfolio Technology brokerage firm TBI recently announced the addition of HarborShield Cybersecurity (a DBA of Harbor Networks) to its provider portfolio. HarborShield’s core offerings include customized modular security programs that can be broken out and sold a’ la carte to businesses. This includes items such as security assessments, penetration testing, vulnerability management, vCISO, policy development, incident response/ forensics, incident response tabletop exercise, governance, security awareness and customized modular cybersecurity programs. HarborShield takes an agnostic/ aggregator approach to building solutions, allowing its team the ability to customize programs without tying them to one specific vendor. HarborShield takes the time to match vendors that fit each individual client, providing more than just a singular option, said the company, which also offers compliance certifications. With clients as small as four employees and as large as 5,000, “HarborShield can tailor their cybersecurity programs and projects to any size,” said the company. ConnectWise announced an expanded collaboration with Intel to help MSPs boost threat detection and response and reduce the crippling effects of ransomware and cryptojacking attacks on SMBs. Intel Threat Detection Technology (Intel TDT) is a set of technologies that harness hardware telemetry and acceleration capabilities to help identify threats and detect malicious activity. ConnectWise will integrate Intel TDT technology within the remote monitoring and management (RMM) software agent to allow RMM to identify and respond to security incidents rapidly. “By utilizing Intel TDT to enable ransomware and cryptojacking detection in our RMM software, ConnectWise is fulfilling our mission to be a trusted security partner that enables our customers to conduct business in an unencumbered fashion,” said Raffael Marty, general manager of cybersecurity for ConnectWise. “While this does not eliminate the need for customers to have a comprehensive security strategy, it is a step toward helping to tame the financial and system performance losses for SMB customers that have fewer resources to dedicate towards security.” CYBER PATROL MSPs Prefer Single View of Security Services ConnectWise Expands Collaboration with Intel, Boost MSP Threat Protection 20 CHANNELV ISION | MARCH - APRIL 2022 Source: McKinsey & Co. Effectiveness of new sales models in reaching and seving customers Existing Apr 2020 Existing Aug2020 Existing Feb 2021 Existing Dec 2021 As effective or more so compared with prior to COVID-19 % of respondents Source: Pulse Security Solutions Aren’t Currently Centralized Source: Omdia; 5G A ericas 5G mobile connections (millions) Q2 2019 Asia & Oceania Americas Europe Middle East & Africa Q3 2019 Q4 2019 Q12020 Q2 2020 Q3 2020 Q4 2020 Q1 2021 Q2 2021 Relationship with end-user Transactional More Involved Complexity Strategic SD WAN Managed Services Unified Communications Multi-location Voice, Data, Internet Co-Location DR & Mitigation Hosted PBX SIP Ethernet Private Line DIA what d g or 54% 75% 83% 92% Much less Somewhat less As effective Somewhat more Much more 9 18 27 39 7 15 31 29 20 5 24 34 25 13 4 33 6 37 22 26% 2% 6+ 4-5 2-3 13% 59% They’re centralized in one security hub 50 100 150 200 250 300 350 400 450 500

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