CV_MarApr_22_2

CORE COMMUNICATIONS Remote and hybrid workplaces appear to be here to stay, and the ongoing challenges this brings to businesses presents opportunities for MSPs, suggest findings from IT management company Kaseya. According to the MSPs surveyed, the three most requested technologies from clients are remote workforce setup, cloud migration and business continuity. At the same time, the top three IT challenges MSP respondents cited were security, business continuity and disaster recovery, and managing remote workers. “While managing remote workers was the biggest challenge for MSP clients in our 2021 survey, we can deduce that challenge is being addressed based on the 2022 responses,” Kaseya researchers pointed out. Security and business continuity and disaster recovery were cited as the top two challenges overall in 2022, edging out managing remote workers. Remote Work Top Challenge and Opportunity for MSPs Web RTC Market to Approach $16B by 2026 Driven by the online education business and multi-player gaming communications, the global web realtime communication market is expected to reach a revised $15.7 billion by 2026, after reaching an estimated $3.6 billion in 2021, according to analysis by ResearchandMarkets. “Solutions,” one of the segments analyzed in the report, is projected to grow at an annual compound rate of 32.4 percent to reach $12.6 billion by the end of the forecast period. The Web RTC market in the U.S. is estimated at $1.1 billion in the year 2021, accounting for just less than a third of the global market. Coming this June, be on the lookout for the new M500 DECT Pro base station. Perfect for use anywhere from the break room to the back room to the boardroom, this device can be paired with up to two base stations to extend both the range and calling capacity of digital enhanced cordless telecommunications. The M500 supports a number of Snom handsets and desk phones, replete with their own programmable buttons and standard functions. Speed dial, phone monitoring and more … it’s all there. Best of all, the M500 can be used as either a primary or secondary (expansion) base without requiring a dedicated DECT manager. Plus, with automatic OTA updates and seamless handover, security, work efficiency and even dropped calls become archaic concerns of the past. With this technology in tow, users gain access to: • A supported 16 combined hand- or desk-sets, capable of sitting with you at your workspace and requiring only a power source. • Eight simultaneous narrowband calls, per base. • Zero-touch provisioning with device management. • A range of up to 300 meters when using cordless, outdoors. • Other phone and SIP elements that employers demand, including shared call emulation, programmable keys, busy phone monitoring, paging zones, intercom support and remote XML and LDAP directories. Still Running Strong … the Snom Partner Portal Snom’s online partner portal continues to turn heads, offering internet-based resources and other benefits that are exclusive to our special channel base. Gain access to numerous support options, including sales, engineering, marketing and R&D team-based options. Plus, 36-month warranties, 24x7 registration, demo request support and more! For more information on the Snom Partner Portal, visit www.snom.com/en/partners/partner-portal. And while you’re online, stay tuned in to VTech Snom and the many opportunities that it offers, via www.snomamericas.com. Call Handling Simplified with the M500 DECT Pro Base Station Top Three Problems for MSP Clients 2022 2021 Security 52% 57% Business continuity and disaster recovery 38% 42% Remote workers 36% 58% Source: Kaseya MSP sur veys 74 CHANNELV ISION | MARCH - APRIL 2022

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