the same time, Granite is supporting partners and customers by expanding its global team of expert technicians and adding internal technologies to optimize backend workflows. Some recent additions include MuleSoft, Salesforce, Neustar and ServiceNow. The company is also aggressively rolling out new services for customers. For example, in January, Granite became an official partner for Operator Connect for Microsoft Teams. With this partnership, customers can seamlessly access the PSTN using Granite’s network for higher quality voice calls while using conferencing and collaboration apps in Teams. Granite is now certified in both Microsoft Teams options including Direct Routing for large customers and Operator Connect for mid-sized organizations. Additional updates are coming down the pike for Granite360, which is a new all-in-one service portal for Granite Customers. TechExpress offers a seamless, customer-guided wizard for creating field service dispatch requests without Granite employee assistance. TechExpress also will provide real-time ticket tracking from submission through completion, along with in-app technician communication including direct exchange of documents and images. NOCExpress includes personalized dashboards with visualized insights into both network health and operations support ticketing. This service also enables performance-driven network threshold adjustments fed by historical data, as well as enhanced visibility and communication through real-time ticket creation. AccessExpress, which is coming in the second quarter, will enable customers to browse products, build and save custom offerings. AccessExpress also will provide real-time service, pricing and SLAs through direct API integrations with underlying carriers. And after receiving quotes, customers will have the option to view real-time carrier updates. This tool also simplifies the quoting process for Granite’s sales, sales support, offer management, solution engineering and premier teams, while reducing the quote to order process from about 15 minutes to 15 seconds. Looking ahead to the third quarter, Granite is planning to deploy G-SIM service for all of it wireless carrier agreements. The new eSIM service will enable seamless data roaming between all U.S., Canadian and overseas carriers. Customers will also benefit from true carrier independence with the option to switch carriers based on coverage and cost. Later this year Granite also will release MaintenanceExpress, which is a one-stop-shop for day-2-services including managed warehouse, automatic dispatch, customer system integration, lifecycle management and inventory management. It’s an exciting time to work with Granite, when considering the company’s commitment to customer and partner success, its financial stability and its growing portfolio of services. And in many ways, Granite’s journey to a technology services provider is just getting started. As Granite deploys its new offerings over the next several months, the team will continue working with partners and customers to discover opportunities and develop new solutions. “Our partners’ success is our success, and we’ll continue our commitment to PX,” said Pagliazzo. “Partners Experience, Partners First.” o 73 MARCH - APRIL 2024 | CHANNELVISION
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