On the chess board, the queen may be the most powerful and versatile piece. But in the emergency call and networked monitoring space, Kings III is comparable in strength. Founded 35 years ago, this Coppell, Texas, company specializes in safety-call monitoring for elevators, pools and other locations that require emergency phones. Every day, Kings III monitors more than 100,000 devices and call boxes across the U.S. and Canada, lending prompt response as an advanced emergency medical dispatch (AEMD)-certified company. “We’re answering calls for those in distress,” said partner channel director, Kevin Rippentrop. “There’s a human being on the other end.” Unlike traditional fire or telemetry services, Kings III builds its own hardware, including phones and their networked links, which use travel cables instead of wireless technology to increase call stability and reduce interference. The lines also offer a full turnkey solution to support 24x7x365 response by Kings III personnel. Kings III begins a deployment by visiting the building owner or property manager, advising them on installation, plus code regulations and cost. From there, it replaces existing POTS lines and other outdated equipment. “We usually come in as-a-service,” said Rippentrop. “VoIP is a great solution for general phones and faxing, but it doesn’t fit the bill for elevators from a code standpoint. Our service is code-compliant and helps the customer save money, which is critical to reducing risk and liability. The equipment is installed at no cost. It’s included with our monthly fee. Our technicians are certified elevator mechanics, so they can go in and replace that phone. The customer doesn’t even need a SIM card.” With Kings III monitoring – including call logging, recording and surveillance – risk and liability are reduced. When the emergency button is pushed, Kings III is alerted with location information on its call center screen. These details are automatically logged, meaning that a voice call or recording are not required. This alone lets Kings III personnel assess and resolve the issue, reaching out to appropriate emergency services. “We always suggest having the call come directly to Kings III,” said Rippentrop. “We can call the security desk to kick in call recording, meaning that all details are captured. This helps to cover liability by the property owner, should the scenario go to litigation. We document exactly what happened.” On the back end, Kings III works to guarantee service integrity, conducting regular remote dial-tone checks every 30 days, and placing periodic test calls to check speaker and microphone clarity. “We’ve been in this business over 30 years,” said Rippentrop. “Over time, we’ve developed the best way to answer entrapment calls to reduce liability. Test calls are at no charge. They’re included to make sure you get the right value.” Plus, Kings III’s lifetime product/ service warranty makes it cost effective versus most elevator companies that charge thousands to replace outdated equipment, only offering one-year warranties. Kings III seeks out partnerships with telecom providers, VoIP installers and IT service companies, including those not focused on emergency phones or their regulations. Plus, revenue-share options within the Kings III partner program present opportunity to generate income. “We help them fill that niche,” said Rippentrop. “We want folks that have the same types of customers that we’re looking for, that don’t want to deal with emergency calling headaches.” With a presence in 50 states and a virtually nil blackout rate, Kings III is committed to growth, allocating for expansion that parallels advances in landline and cellular technology. “Cellular is an area we’re expanding into for emergency services,” said Rippentrop. “For instance, we’re certified on the FirstNet network. If somebody wants an upgraded connection, that makes it a great option.” All of this makes Kings III a valuable partner to have on your side. o For more information on Kings III, visit www.kingsiii.com or call (855) 760-4900. Kings III Helps Check-Mate Emergency Calling Concerns Partner channel director Kevin Rippentrop CORE COMMUNICATIONS By Brady Hicks 82 CHANNELVISION | MARCH - APRIL 2024
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