IT leaders everywhere are being asked to do more with less, from driving value from AI to managing and securing complex vendor ecosystems. Many companies are falling behind, as evidenced by a recent Accenture study in which only 36 percent of executives said their organizations have scaled generative AI solutions, with just 13 percent achieving significant enterpriselevel impact. To overcome these challenges and drive growth, multilocation businesses increasingly are partnering with MSPs such as AireSpring – trusted suppliers of expert-managed IT, connectivity and communications solutions. AireSpring delivers unified billing and a single global point of contact, simplifying operations across complex environments and multiple locations. Since its founding as a telecom aggregator back in 2001, AireSpring has grown into a trusted global MSP specializing in customized solutions for managed IT, networking, connectivity, security, mobility and unified communications. Read on for a closer look at the latest additions to AireSpring’s leading IT service management (ITSM) platform, its award-winning approach to customer service, and how the company is evolving and expanding to support partners and customers. AIreCONTROL ITSM: New Enhancements AIreCONTROL is AireSpring’s proprietary, AI-powered ITSM platform that consolidates circuits, data, devices and processes into a single, intuitive cloud interface. Designed to give IT teams end-to-end visibility and real-time, data-driven insights, AIreCONTROL improves efficiency, decision-making and incident response across complex, distributed environments. The platform is available to all AireSpring partners and customers, delivering intelligent automation and centralized control from a single pane of glass. According to Accenture, 77 percent of executives believe that unlocking the true benefits of AI can only be realized when it’s built on a foundation of trust. AIreCONTROL addresses this need with new AIOps features including proactive alerts, carrier outage intelligence and anomaly detection – giving IT teams complete control over their global environments. As AireSpring president and CRO Daniel Lonstein explained, this enables faster incident detection, automated root-cause analysis and proactive issue resolution. “Someone managing a corporate network may be sitting in Boston and have no idea there’s a massive power outage going on in Tampa, or a weather-related event in Oklahoma,” explained Lonstein. “AIreCONTROL now provides an extra layer of data to help network teams understand exactly what’s taking place across their distributed environments. We can now extract intelligence from real-time endpoints from our own customers around the world.” The AireSpring Advantage: More Than Software When it comes to enabling customer success, software is only one piece of the puzzle. After all, telecom is still a very physical industry, requiring cabling, circuit installations and deep coordination with local providers and agencies. “Software alone won’t close a service ticket,” Lonstein said. “Telecom is still a labor-intensive industry that requires a lot of swivel chair change processes requiring manual intervention. At the end of the day, it’s the people who make or break success for our customers and for ourselves.” One of AireSpring’s biggest differentiators is the “AireSpring Advantage,” which is a unique combination of solutions, managed services and support. For example, AIreCONTROL now integrates seamlessly with AireSpring’s AIrePOD Tier 3 Engineering support model, which extends from deployment through installation and management. AireSpring’s engineers will respond to problems within 10 minutes, delivering rapid troubleshooting and expert care. On top of this, AireSpring is one of the only companies in the industry that provides an escalation list on its website. Customers can use this list to access company leaders, all the way up to the company’s CEO. AireSpring’s 2025 VSA Awards Best Service Delivery Team (Overall Excellence) ITSM (Business Technology) Enterprise Mobility (Business Technology) International Deployments (Business Technology) This high-touch approach is a big reason why AireSpring continues to earn recognition for its dedication to partners and customers. This year, AireSpring’s Evolution President and CRO Daniel Lonstein A look at AireSpring’s transformation from aggregator to global MSP 36 CHANNELVISION | MAY - JUNE 2025
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