2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 47 OVERALL EXCELLENCE AWARDS Customer Service Broadvoice Broadvoice’s scalable CX solution streamlines how businesses connect with their customers and employees. Its GoContact omnichannel CCaaS platform and b-hive UCaaS software deliver a feature suite for businesses with 50-500 employees and BPOs. While Broadvoice provides products for best-in-class CX, its dedication to providing this to its own customers sets it apart. Through Broadvoice’s customer success program, every client is assigned a dedicated orientation specialist in the first months of onboarding. This ensures proper system setup and understanding, assisting with technical call-flow adjustments, answering billing questions and providing additional training and recommendations. CommandLink CommandLink’s CommandPod Support provides a streamlined solution to manage network infrastructure. The platform extends 24x7 support to optimize uptime without having to juggle multiple vendors or service contracts. It integrates seamlessly within existing IT infrastructure, providing access to network monitoring, alerts and case management from a single location. CommandPod’s expert support team is there to diagnose and resolve issues – whether due to circuit, hardware or performance degradation – minimizing downtime and maintaining productivity. It consolidates support into a unified, proactive monitoring service. CommandPod Support provides tools and support to stay ahead of network challenges, reduce costs and improve efficiency. New Horizon Communications (NHC) THE Communications STACK Provider, NHC has a customer service team that works diligently to research services, pull CSR answers, verify/update information and customize invoices, per accounts payable department specifications. This includes adding cost center codes and splitting up accounts by region. NHC also creates tickets for MAC activity, reviews and applies credit requests and serves as a general “hotline” for resolving customer issues. NHC’s customer service helps with training for its MAP online billing portal in order to download invoices, check usage, open and track tickets and review and download inventory from a single pane of glass. Panasonic Connect North America Panasonic Connect’s Toughbook Advantage program empowers channel partners with support, high-performance mobility solutions and a commitment to partner success. This includes, through its mobility partner support team, professional customer service and strategic partnership management expertise to help partners become more trusted with their customers. The support system includes tools, training and resources – including documentation, expense-processing management and refreshed materials – to support services and selling. QuestBlue Systems QuestBlue’s customer service team relies on existing client relationships to fix issues that arise. Customers never have to speak to an automated system. Dedicated personnel work to resolve problems – even if they occur after close of business – and follow up in a pleasant, engaging manner. In line with this commitment to excellence, QuestBlue offers technical training and resources to address complex technical issues. Plus, its telecommunications sector knowledge, respectful attitude and compassionate approach allows it to minimize disruption, smooth transitions and instill confidence. Ritalia Funding Ritalia Funding’s customer service operations are considered among the “Best in the West.” The company – which operates in the vendor and end-user channel – supports organizations across quoting, credit approval, signature and funds-dispensing. It brings an app-only, credit-based approach to help the SMB space procure and sell hardware, software and services. Encouraging monthly payment quotes on each proposal, Ritalia shows customers their solutions’ affordability. Plus, it uses D&B and bank statements to secure same-day credit approval and employs DocuSign to streamline signature processing. The customer only has to verify the transaction to commence funding. Snom Americas Snom Americas works with customers to ensure its communications infrastructure is protected for years. Backed by its brand value, Snom offers a three-year replacement warranty on all desk phones, DECT mobility solutions and conference phones. Snom also lends localized support, covering the unique challenges faced by North American clients while positioning technical support, engineering and R&D teams strategically within the region. This localizes assistance, providing swift, tailored support and eliminating language/time zone barriers. Additionally, Snom’s partner portal help desk supports seamless ticket creation and online assistance, while its multi-tier technical support delivers customer assistance whenever and wherever needed. THE Communications STACK Provider™
RkJQdWJsaXNoZXIy NTg4Njc=