2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 49 Best Service Delivery Teams AireSpring AireSpring’s service delivery team of dedicated experts fosters a collaborative environment, emphasizing innovation, problem-solving and exceeding customer expectations. At AireSpring, more than 92 percent of support issues are proactively opened, with cases automatically created via the AIreALERT 24x7 automated NOC. The service delivery team leverages network management technology to implement solutions and resolve issues. AireSpring also invests in tools such as AIreCONTROL (an AI-powered ITSM platform), which provides 360-degree visibility to unify processes, devices, circuits and data points. Platinum customers also receive a dedicated AIrePOD team of tier 3 managed services engineers (MSEs) throughout the life of their service, addressing issues directly through AIreCONTROL. BCN BCN's service delivery team exemplifies a commitment to excellence, reflecting dedication to seamless, customer-centric solutions that exceed client expectations. A cornerstone of BCN service delivery is POTS over LTE, which addresses copper phase-out challenges. To ensure flawless deployment, BCN offers concierge-level installation via its expert service delivery specialists, in collaboration with certified installation technicians. Clients receive a comprehensive post-installation report detailing installation. For clients across the entire solution set, BCN provides Project Onboarding with personalized support from inception through deployment. Through these initiatives, BCN delivers innovative solutions with unparalleled support and expertise. CommandLink CommandLink’s deployment services streamline network infrastructure installation and configuration processes for businesses of any size. Whether expanding to new locations or upgrading existing systems, CommandLink ensures seamless, end-to-end deployment. The service includes access to a team of technicians and global field support, plus hardware installation, configuration, site surveys, testing and troubleshooting. The deployment process minimizes disruptions to business operations while accelerating time-to-value. Companies benefit from a streamlined setup, reduced risk of error/delay and flexibility. Plus, CommandLink’s global reach means that businesses can access high-quality deployments, regardless of location. New Horizon Communications (NHC) NHC’s service delivery team values customer experience, even during off hours. The company – which can be a trusted partner for guiding all technology decisions – provides a single point of contact for all aspects of technology, including network, overlay, services and management. Its team accommodates on-the-fly demand, whenever and wherever its assistance is needed. Consider a recent services restoration for a customer impacted by a devastating fire. Despite the company’s primary structure being eviscerated, NHC quickly acted to extend hosted PBX and network services to a nearby location in under 48 hours, facilitating PBX call flow, provisioning and number routing, virtually overnight. Channel Deployments of the Year Symplicity Communications Symplicity executed a massive UCaaS deployment – the largest in the history of partner provider RingCentral. This 40,000-seat implementation for a national grocery chain showcased its technical expertise and operational efficiency. The rollout, completed on March 14, delivered a seamless transition via 3,600 phones and a lab with a portal build room, configuration room and field-tech staging area. The project included 274 pharmacies, averaging 78 daily phone installations over nine weeks; a larger rollout of stores and distribution centers with 1,500+ devices requiring analog-to-digital gateway configurations; and UCaaS across 12 distribution centers. Versa Networks With managed SD-WAN and security solutions powered by Versa Networks, its partner Crown Castle was able to provide architecture and engineering firm Goodwyn Mills Cawood (GMC) with 24x7 support, bandwidth and security. This came via a scalable solution, increasing application performance and network resiliency while layering on advanced security features. Benefits included bandwidth enhancements, WAN resiliency, scalable technology deployments at new sites, a single pane-of-glass monitoring and analytics engine and enhanced network security, with NGFW and URL filtering. THE Communications STACK Provider™
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