2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION 55 Grip Security Grip Security’s SaaS security platform offers an identity-first approach. Unlike traditional security models focused on devices and networks, it extends visibility and control over SaaS applications, helping enterprises manage SaaS sprawl, reduce identity-based risk and maintain compliance. Differentiators include its SaaS discovery, shadow IT control, identity-centric security, automated SaaS security posture management, zero-friction deployment and end-to-end identity lifecycle protection. It also offers agentless discovery, identity threat detection, automated policy enforcement, compliance/risk insight and seamless integration with existing security and identity solutions. Grip’s approach prioritizes identity security and automation, mitigating risk, enforcing policies and staying ahead of cyberthreats. SmartCIC SmartCIC Global Services embraces a disruptive approach to connectivity that increases capabilities, accelerates service delivery and cuts cost. Its innovative “Through the Line” connectivity model, in particular, extends an all-in-one solution that encompasses international wholesale services, local networking, access technology, shipping, logistics, on-site field services and other areas. With this purpose-built model, carriers and service providers remain better poised to monetize opportunities in enterprise networking, worldwide. BUSINESS TECHNOLOGY BREAKTHROUGHS AI Implementation Eaton Eaton’s new SmartRack enclosures help data center operators and engineers accommodate the increasing physical needs of GenAI computing infrastructure in enterprise, colocation and hyperscale data centers. Purpose-built to support larger, heavier AI servers and critical IT infrastructure, SmartRack is ideal for operators seeking to future-proof their data centers for AI innovation. Eaton’s heavy-duty enclosures are part of its modular build program, which allows for quick delivery of custom enclosure configuration and enclosure bundles, with cable management, power management and more. Unified Office Unified Office – which offers reliable, high-quality voice, messaging, business analytics, AI and IoT-based solutions – opened its groundbreaking AI platform to empower businesses to build their own custom, drag-and-drop, AI-powered communications services with unprecedented ease. For those seeking more sophisticated services, APIs are available via software development kit. The platform also provides access to Unified Office’s industry-specific, augmented small AI language models, tools and scalable, cost-effective infrastructure. Unified Office’s belief is that AI should be accessible to everyone. Its approach eschews traditionally expensive, multivendor ecosystems, putting AI within reach for most SMBs while virtually eliminating the need for software engineers. vCom Solutions vCom leverages AI and RPA (robotic process automation) to identify trends, gain insight and enhance communication and data access. The vAI suite (part of vManager) provides real-time invoice notifications, order updates and its mobile app for managing inventory, opening tickets and responding to orders. There is support for natural-language queries, for accessing data on assets, billing, support and spending, plus insight into contract expirations and alternative provider options. vAI targets key stakeholders in procurement, IT, finance and executive leadership, empowering advisors, partners and vendors to drive greater visibility, information access and time savings. Contact Center/CCaaS Broadvoice Ideal for businesses with 50-500 employees and BPOs, BroadVoice’s GoContact is designed for users, not IT departments. GoContact combines advances in computing, the cloud, containers, microservices, AI and workforce management (WFM) into a secure, scalable, omnichannel platform. It delivers personalized experiences by unifying interactions into a single solution, providing data and analytics to optimize customer/agent satisfaction, driving operational efficiency and ROI. Delivered in the cloud with no required hardware, software or coding/scripting/training/certifications, GoContact offers a single view for calls, chats, emails and social media. Managers can build campaigns, assign agents and apply add-ons in less than 10 minutes.
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