64 2025 VISIONARY SPOTLIGHT AWARDS | CHANNELVISION Most Responsive Supplier Channel Teams Arelion Arelion’s customer service is a differentiator in the telecom industry, extending to its conflict-free channel program. This program helps TSDs provide an alternative to provider channels by addressing inquiries in one business day, promoting pricing parity and offering access to account directors, customer service and technical expertise. In 2024, Arelion achieved a 70 NPS score and added TSD partners such as Intelisys and AVANT to serve customers through its channel program. Arelion’s channel progress reflects its dedication to expanding market reach, bolstering service footprint and supporting a more connected future through channel customer experiences. Ritalia Funding Although its supplier channel team is not a traditional setup – Ritalia Funding’s streamlined approach to financing is a very responsive one. The company operates exclusively in the vendor and end-user channel, providing ultra-responsive support for its lineup of fast, affordable financing options. Being technology-focused, Ritalia’s app-only credit approach allows it to serve as a primary funding source for SMBs looking to make hardware, software and services easier to buy and sell. Beyond this, Ritalia’s stated mission is that “Our business is growing yours.” As such, its entire streamlined process – from initial inquiry and quote to disbursement – lasts just 30 days. Solutions Express (SolEx) When customers say you are the partner they always wanted, you must be doing something right. After six years of helping partners navigate pitfalls and build opportunities, SolEx is about turning customer need into positive outcomes. Its customer-first approach is structured and process-oriented. When paired with SolEx’s vendor lineup and start-up agility, it becomes easier than ever to pivot and leverage mission-critical technology. SolEx instills the confidence needed for partners to team up, more quickly respond to needs, ship products overnight and have them running before the business day commences. OTT Applications Reinvent Telecom Reinvent’s private-label platform lets partners transform business into a cloud-based CSP, delivering UCaaS, conferencing, collaboration, CCaaS, SMS messaging, SIP trunking and Teams calling. It bolstered its hosted PBX and UCaaS, adding omni-channel contact center support, Salesforce CRM integration, multi-party video and collaboration, robo-call blocking, edge-to-core network management, call/screen recording and more. Reinvent’s BYOC program helps use third-party origination/termination carriers alongside UCaaS and CCaaS, unbundling telephony from connectivity services. Plus, there's strengthened collaboration security, Teams routing, MMS-enabled SIP trunking, dynamic voice/email/text notifications, billing, a new UCaaS UI and UX, global call forwarding and more. RMM/PSA Eaton Eaton’s Brightlayer Data Centers suite helps operators accelerate digital transformation, offering digital solutions to increase uptime, performance and sustainability. It extends asset management, IT/OT device monitoring, power-quality metrics and advanced electrical supervision in a single, native application. Data center operators can manage, monitor and control power-management assets, including uninterruptible power supplies, power distribution units, switchgear, generators, cooling equipment, battery storage, solar equipment and more. The platform includes three software solutions: Data Center Performance Management, Electrical Power Monitoring System and Distributed IT Performance Management. It also can be combined with third-party building management systems, configuration management databases and ITSM applications. Granite Telecommunications Granite360 redefines RMM and PSA, integrating telecommunications and ITSM into a platform that eliminates complexity when managing multiple systems, streamlining operations, reducing friction and enhancing service delivery. Through its TechExpress, NOCExpress and AccessExpress interfaces, Granite360 extends support for automating ticketing, field service, network monitoring and procurement. TechExpress streamlines field technician services by helping submit, modify and track dispatch status via Granite’s network of 50,000+ technicians. NOCExpress delivers a customizable NOC dashboard to monitor and manage service tickets and network health. Finally, the carrier-neutral AccessExpress platform empowers businesses to compare, customize and order network solutions across multiple providers from a centralized interface.
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