CV_Playbook_14

A battle is about to be waged across corporate America. Call it the work-from-home wars. Employees, by and large, have grown quite fond of hybrid and WFH arrangements and would like such policies to stick around for the long term. Employers, on the other hand, while accommodating their employees for as long as the pandemic persists, are much less keen to the dual-operations model and want workers to reconvene around centralized offices once things normalize. Both sides have their arguments and upsides; it could get ugly. Google recently hinted, for example, that employees who choose to permanently work from home could see reductions in pay. From the perspective of the managed service providers that serve those companies and their workforces, most will likely be rooting for the employees. After all, the disruptions that forced the adoption of WFH in the first place also caused major shifts in business buying and spending. Many businesses suffered slowdowns, if not total shutdowns. Yet despite these tough times, the work-from-home By Martin Vilaboy Based on what you saw with your clients, which of the following Microsoft 365 tools saw the biggest uptake in 2020? Teams 80% Sharepoint (cloud) 33.2% OneDrive 32.3% Exchange (cloud) 31.7% Core Office Suite (Word, Excel, PowerPoint) 30.5% Outlook 26.2% Intune 5.8% OneNote 3.1% Skype (& Skype of Business) 2.8% Microsoft Defender 2.2 Other 0.6% Source: Altaro; HornetSecurity Group; MSP sur vey NO PLACE LIKE WFH MSPs see revenue bump with remote work THE CHANNEL MANAGER’S PLAYBOOK 8

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