Collaborating to Control Shadow AI Companies across the board are struggling with shadow IT, or unsanctioned hardware and software. On one hand, employees need fast and easy access to productivity apps and cloud services to complete their work. Yet companies often have rigid IT policies in place restricting their usage – putting workers at a disadvantage, while doing little to protect against security threats. With shadow IT increasingly looking like an unwinnable war, IT leaders are gradually shifting away from traditional “command and control” management in favor of flexible, worker-centric policies that aim to boost productivity and improve collaboration. This shift is creating an abundance of opportunities for partners to expand their advisory roles, engage with different business units and create additional revenue streams. Let’s explore how shadow IT negatively impacts organizations, and why technology advisors should advocate for stronger partnerships between IT and business units along with greater autonomy and collaboration. By Gerald Baldino In my opinion, employees most commonly use applications not officially sanctioned by IT … To make their jobs easier 54% To be more productive 51% To test out new technology 45% To gain functionality that authorized tools don’t offer 43% Because the procurement process for new apps takes too long 36% Because the existing process for adding apps are onerous 32% Source: JumpCloud 14 THE CHANNEL MANAGER’S PLAYBOOK
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