CONTENTS Martin Vilaboy Editor-in-Chief martin@bekabusinessmedia.com Brady Hicks Contributing Editor brady@bekabusinessmedia.com Gerald Baldino Contributing Editor gerald@bekabusinessmedia.com Percy Zamora Art Director percy@bekabusinessmedia.com Jen Vilaboy Ad Production Director jen@bekabusinessmedia.com Berge Kaprelian Group Publisher berge@bekabusinessmedia.com (480) 503-0770 Zach Zohdy Senior Sales Manager zach@bekabusinessmedia.com (310) 730-8018 Beka Business Media Berge Kaprelian President and CEO Corporate Headquarters 10115 E Bell Road, Suite 107 – #517 Scottsdale, Arizona 85260 Voice: 480.503.0770 Email: berge@bekabusinessmedia.com ADVERTISER INDEX AireSpring (www.airespring.com) 11 Astound Business Solutions (astoundpartners.com) 7 Azuga (www.azuga.com) 17 C3 Complete (www.c3cloud.com) 31 CELLSMART (www.cellsmart.io) 13 CVxEXPO25 (cvxexpo.com) 27 EnTelegent Solutions (www.entelegent.com) 2 Granite Telecommunications (www.granitenet.com) 9 NHC (nhcgrp.com) Back cover QuestBlue (questblue.com) 3 Ritalia Funding (www.ritaliafunding.com) 15 Telesystem (www.telesystem.com) 5 ZeroOutages (www.zerooutages.com) 25 Disclaimer: This index is provided as a free service to our advertisers. Every effort is made for accuracy, but we cannot be held liable for any errors or omissions. THE CHANNEL MANAGER’S PLAYBOOK 6 AI Bubble and Bursting Optimism 8 Enhanced UCaaS 10 Data Realities Drag on AI By Martin Vilaboy 14 Collaborating to Control Shadow AI By Gerald Baldino 20 Partnering Smarter AI officially enters PRM and the sub-agent experience By Martin Vilaboy 22 Navigating AI Integration Strategic steps for successful Copilot deployments By Richard Acreman 24 AI Course Correct Cutting through the noise and getting to outcomes is key with AI By Gerald Baldino Volume 20: AI & Automation Trends © 2025 Beka Business Media, All rights reserved. Reproduction in whole or in any form or medium without express written permission of Beka Business Media is prohibited. ChannelVision and the ChannelVision logo are trademarks of Beka Business Media 4
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