Telesystem announced the launch of TrustUC, an enhanced UCaaS solution offering built-in security awareness training, Webex meetings and collaboration plus Telesystem’s AI-powered business messaging solution with every seat. TrustUC offers users a seamless communications experience on any device, integrating the Webex platform with new AI-driven functionalities that optimize employee engagement and productivity. Key features, including AI-Powered Meeting Summaries and customizable conversational AI Agents, enable businesses to boost operational efficiencies and improve customer experiences, said the company. “TrustUC is Telesystem’s answer to businesses who are frustrated by the multitude of applications to try and satisfy their need for end user security, voice, collaboration and messaging in a simplistic format,” said Bruce Wirt, chief revenue officer at Telesystem. “By combining these solutions, users will find an easy-to-use solution that gives them all the tools needed to run their communications from a single source.” Telesystem has embedded its employee Security Awareness Training solution directly into the TrustUC platform, empowering organizations to educate their employees on current cyber threats, while also integrating access to 24/7 dark web monitoring, micro-trainings and unlimited phishing simulations. Additionally, all TrustUC seats are integrated with the free tier of Telesystem’s new Business Messaging solution, enabling businesses to communicate securely and efficiently across multiple channels, including SMS, MMS and iMessage within the TrustUC application. The TrustUC Business Messaging solution offers a number of key features, including bulk messaging and automated responses for common inquiries, appointment reminders and confirmations. Its embedded AI capabilities, meanwhile, can automatically analyze messaging patterns and customer responses, helping refine and automate communication strategies; predict customer needs; and provide smarter, contextaware replies that will significantly improve customer engagement. Users can access the app from any device, giving them the freedom to work how and where they want, while enjoying a more secure, engaging and fully integrated communications experience. The benefits of artificial intelligence are fairly well understood: the automation of routine tasks and processes in order to save time and money, deeper dives into data and thinking in ways that were untenable without high-powered intelligence. Realizing those benefits of AI, however, will require overcoming a diverse set of challenges, suggests CompTIA survey data. And those expected challenges include “identifying uses cases,” which ranked as high as third on the list of expected challenges with AI. Telesystem Launches Enhanced UCaaS Solution, TrustUC The Challenge of AI Challenges AI’s Diverse Challenges Source: CompTIA, 2025 Cybersecurity/privacy concerns Expected/experienced challenges Expected/experienced benefits Time savings on routine tasks Automating IT operations Deeper data analysis Automating business workflows Ability to redeploy employees New insights/suggestions Cost of new applications Identifying use cases Balancing AI and human efforts Cost of infrastructure Building datasets for training Insufficient technical skill Lack of understanding on AI output Difficulty changing workflows 40% 35% 33% 33% 32% 28% 26% 26% 25% 32% 33% 44% 45% 49% 51% 8 THE CHANNEL MANAGER’S PLAYBOOK
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