Bicom Systems brings partner dedication to an entirely different level. The company – which has adopted the mantra of “customer centricity” – can assist with cutting-edge communications and dedicated support as needs change. And, being entirely channel focused, it is uniquely positioned to achieve those aims. It’s all about doing business a little bit differently. “We’re a leader in advanced communication technology,” said Head of Customer Operations, Elvis Junuzovic. “But we really stand out by customizing solutions to meet our partners’ unique needs. Our hard work, dedication, and professional commitment can go a long way. We help our partners, who are service providers, to keep their own businesses flowing. This, in turn, helps us keep OUR business.” And if you’re looking for proof, he continued, “look to our partners who stay with us for decades.” Every day, Bicom Systems focuses on the unique demands of its partners, offering product flexibility that lets it field specialized requests as they arise. By focusing on this mindset – and embracing good pricing, top-notch support, and personal connections – it has been able to place its partners in the spotlight better. “We’re talking about comprehensive solutions at a revolutionary price,” said Junuzovic. “It’s about helping our Service Providers increase their customer’s productivity, experience, and investments. And because we’re not targeting our partner’s customers, we can help them expand THEIR business. That helps us as well.” As the world continues to evolve, Bicom Systems is committed to riding that transition, investing in new projects to bolster experiences and streamline its own internal practices. As technology – and the world – changes by the day, it remains poised to capitalize on critical developments such as unified communications, SMS, and CRM. “We can always focus on how well and smoothly our products work,” said Junuzovic. “But then what? What can we do for tomorrow? In the last two years, we’ve all witnessed global changes that affected everyone. Hybrid work is a reality for many, and we can’t return to normal because there’s a new normal.” That’s why Bicom Systems works so hard to make its products as appealing – and adaptable – as possible. “Why do people buy our products?” he asked. “It’s not about the product itself. End User businesses buy into our Service Providers’ unique offerings for many reasons. It is because of the services, the interactions, the relationships, and the support. Service Providers can provide this because we have taken the time to understand and map each of those interactions in granular detail and what we must do far upstream to support these factors. That’s why customer centricity is the goal – a long-term one at that. It’s constant work that we have dedicated a lot of research toward in the past year or so, and we will definitely invest more in the future.” Regardless of market ebbs and flows, Bicom Systems is poised to strike as needed. The company believes there has never been a better time to improve customer efficiency. By sitting down with partners to ascertain their distinct business needs, it can work with them toward the ultimate end goal – both this year and beyond. “We’ve recently focused a lot on security, improving our customer relationships, and deploying new features,” said Junuzovic. Citing recent advancements in OCI image support for SERVERware virtualization, bulk SMS, group reporting, and contact center technology, among other areas. “Things still get escalated sometimes,” he laughed. “When they do, we can involve multiple teams to address their issues, including up to the R&D level, if needed. As a company, we decided that’s the way forward. We’re trying to stick to that.” After all, so much today is about customer centricity. For more information on Bicom Systems’ portfolio and partner opportunities, including its Partner Summit, visit www.bicomsystems.com or call (954) 278-8470. Also, be on the lookout for Bicom Systems at the CVx Expo in Scottsdale, Arizona. Booth #3008. Bicom Systems Extends Customer Centricity to Meet Unique Demand 73 SEPTEMBER - OCTOBER 2022 | CHANNELV ISION
RkJQdWJsaXNoZXIy NTg4Njc=