ConectUS Wireless has shifted into the fast lane. This on-the-go company has been in operation for nearly 50 years with coverage that blankets the United States. Today, ConectUS focuses on its status as a Verizon “Platinum” Partner Program member, providing access to many different above-thenetwork solutions and services. “We bring technical expertise together with multiple solutions and products that work together for the end customer’s advantage,” said ConectUS executive vice president of sales and operations Greg Tiedeman. In particular, its portfolio spans SMB and enterprise office communications, operations and efficiencies for organizations looking to support thousands of seats with a focus on fixed wireless access and flexible voice communication systems. “A few years ago, Verizon and some wireless telephony competitors started using the term fixed wireless access for what is essentially wireless broadband access,” said Tiedeman. “This technology includes desktop boxes that can reside in an office. Upon activating this unit, you’ve got Wi-Fi connectivity to the cell tower from inside the building. So if they start in an area that has upgraded LTE, business internet and the network, they don’t need to contact our agent or Verizon. Verizon will just automatically upgrade them at the same price point.” Another focus has been flexible voice communications where users are able to answer a desk phone and take their call before switching it to their mobile device. With this type of system, calls can be routed to specific groups using AI. ConectUS seeks to answer questions about how to best provision individual pieces of equipment to have the primary internet connection for an SMB automatically failover to an alternate ISP. More importantly, this has to be done without requiring manual intervention. “Disparate types of equipment don’t all work in the same way,” said Tiedeman. “That’s where we can really stand out. We stand ready to answer the question. So if they can’t, they come to us. We try to give them the information that they need. And if we’re really stuck, we have that direct connection to the system architects at Verizon.” By selling through its agents, ConectUS is able to integrate its expertise with those of its partners to enhance the overall customer experience. “We pride ourselves on having this giant repository inside a dedicated website for all of our agents,” continued Tiedeman. “This allows them to come in and get technical information from the highest level all the way down to a deep dive. It can start off as recorded video on demand and stretch into articles, data sheets and how-to guides.” That personalized approach is also a huge reason for ConectUS’ success. With staff-monitored phone lines that run during business hours Monday through Friday, ConectUS ensures that its partners will always be able to reach a staff member on the other line. “We’re not here for a quick sale at someone’s expense,” said Tiedeman. “We work to give the best information that we possibly can, even if it means we might sell a little bit less than we might have otherwise done. It’s way more important to be a trusted source of information.” Moving forward, ConectUS believes it is on a future track for success, owed much to its recent partnership with NASCAR drivers David Starr and J.J. Yeley – a marketing juggernaut. The company was recently a co-sponsor of J.J. Yeley’s bid to win the NASCAR Cup Series race in October. Yeley, a racing veteran of 20-plus years, is a former “Triple Crown” champion with the USAC, and has ranked among the top 16 drivers multiple times during the 2023 Cup Series season. And this places him in great company. “There’s a lot to get excited about,” said Tiedeman. “We’re going to be at trade show events. We’re looking forward to meeting as many new prospects as we can and get a little bit more name recognition. In the end, hopefully show what a truly great partner ConectUS can be.” For additional info on ConectUS, visit www.conectus.com or call (805) 480-4888. ConectUS Riding High-Profile Partnerships to Future Success By Brady Hicks MOBILE & WIRELESS 28 CHANNELVISION | SEPTEMBER - OCTOBER 2023
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