CORE COMMUNICATIONS 40 CHANNELVISION | SPRING 2026 Enterprise communications are becoming harder to manage as organizations juggle multiple vendors, platforms and support models. In a recent CIO Edge study, 68 percent of CIOs said they plan to consolidate vendors, with many targeting reductions of 20 percent or more – creating a clear opportunity for agents and TSDs to provide strategic guidance. TitanNGN was built to address this need. As the new agent channel arm of White Label Communications (WLC), TitanNGN consolidates fragmented systems under a single, integrated platform, giving IT leaders a single partner, support structure and invoice. “Enterprise buyers don’t just want fewer vendors,” explained Forrest Knueppel, vice president of channel sales at TitanNGN. “They’re also seeking greater visibility and accountability across their technology stacks. When something breaks, they want someone to take charge and communicate a clear path to resolution. TitanNGN provides greater operational efficiency and control across complex, multi-location environments that can’t afford sensitive disruptions.” The platform also makes life easier for agents, allowing them to resolve service issues directly when they arise, rather than coordinating with multiple third-party teams. At the same time, TitanNGN helps organizations allocate technology spending more strategically. The reliable, cost-effective platform can support buyers across industries including healthcare, big-box retail, higher education and quick-service restaurants, among others. It’s backed by 24/7 U.S.- based support and WLC’s 15 years of carrier-grade infrastructure and communications expertise. TitanNGN empowers agents to easily deliver a broad portfolio of services including: • Unified communications as a service (UCaaS): Replaces legacy infrastructure with a carrier-grade cloud voice platform featuring mobile and desktop apps, Teams integration, call recording and centralized administration. • Contact center as a service (CCaaS): Enables optichannel engagement across voice, chat, email and SMS, allowing agents to switch seamlessly between channels during the same customer interaction, along with AI orchestration spanning multiple engines. • Communications platform as a service (CPaaS): Provides developers and IT teams with programmable access to enterprise-grade voice and messaging through flexible APIs. • SIP trunking: Delivers carrier-grade PSTN connectivity over IP, helping organizations modernize voice infrastructure while maintaining existing systems. • Copper replacement: Replaces outdated analog lines, PRI circuits and regulated fax workflows with reliable IP-based alternatives. • Network monitoring and management: Offers agentless, real-time visibility into device health and network performance. Agents also benefit from a trusted partner backed by deep technical resources and a go-to-market model optimized for referral-based selling. TitanNGN is now working closely with WLC to align products and strategy, following a successful sales kickoff that involved three days of learning, group workshops and product deep-dives. “TitanNGN was built on the same collaborative, partner-first philosophy that made WLC so successful in the channel,” Knueppel added. “We’re thrilled to start a new chapter together and to be jointly supporting our growing agent community.” The team will look to expand its new agent program in the coming months by attending industry events and connecting with agents who are looking to drive intelligent consolidation in their customers’ environments. o To schedule a meeting with TitanNGN, reach out to sales@ titanngn.com. By Gerald Baldino Forrest Knueppel, TitanNGN VP of channel sales Curbing Complexity TitanNGN streamlines enterprise communications with a single platform for UC, CX and connectivity
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