Founded 37 years ago, Kings III specializes in emergencycall monitoring for elevators, pools and other locations that require emergency phones. Every day, this Coppell, Texas, company monitors more than 120,000 devices across the U.S. and Canada, lending prompt response as an advanced emergency medical dispatch (AEMD)-certified company. “We’re answering calls for those in distress,” said partner channel manager Kyle Orsburn. “There’s a human being on the other end.” Unlike traditional fire or telephony services, Kings III builds its own hardware, including phones and its network links, which use travel cables instead of wireless technology to increase call stability and reduce interference. Its services also offer a full turnkey solution that covers installation and lifetime maintenance of equipment. Kings III begins a deployment by visiting the building owner or property manager, advising them on installation, plus code regulations and cost. From there, it replaces existing POTS lines and other outdated equipment. “We usually come in as-aservice,” said Orsburn. “VoIP is a great solution for general phones and faxing, but it doesn’t fit the bill for elevators from a code standpoint. Our service is code-compliant, which is critical to reducing risk and liability, and often times provides significant cost savings. The equipment is installed at no cost; it’s included with our monthly fee. Our technicians are certified elevator mechanics, so they can go in and replace that phone. The customer doesn’t even need a SIM card.” With Kings III monitoring – including call logging, recording with date & time stamps – risk and liability are reduced. When the emergency button is pushed, Kings III is alerted with location information on its call center screen. These details are automatically logged, meaning that dispatchers aren’t dependent on pre-recorded location messages from devices which have been an accepted industry standard. This alone lets Kings III personnel assess and resolve the issue without pause, reaching out to appropriate emergency services. “We always suggest having the call come directly to Kings III,” said Orsburn. “We can call the security desk as part of the call recording, meaning that all details are captured. This helps to cover liability by the property owner, should the scenario go to litigation. We document exactly what happened.” On the back end, Kings III works to guarantee service integrity, conducting regular remote dial-tone checks every 30 days, and placing periodic test calls to check speaker and microphone clarity. “We’ve been in this business over 30 years,” said Orsburn. “Over time, we’ve developed the best way to answer entrapment calls to reduce liability. Test calls are at no charge. They’re included to make sure you get the right value.” Plus, Kings III’s lifetime product/ service warranty makes it cost effective versus most elevator companies that charge thousands to replace outdated equipment, only offering one-year warranties. Kings III seeks out partnerships with technology and communications companies not focused on emergency phones or their regulations, to grow businesses in tandem while providing best-in-class value to common customers. Plus, revenueshare options within the Kings III partner program present opportunity to generate income. “We help them fill that niche,” said Orsburn. “We want folks that have the same types of customers that we’re looking for, that don’t want to deal with emergency calling headaches.” With a presence in 50 states and a virtually nil blackout rate, Kings III is committed to growth, allocating for expansion that parallels advances in landline and cellular technology. “Cellular is an expanding market for emergency services, and Kings III is on the forefront,” said Orsburn. “For instance, we’re certified on the FirstNet network. If somebody wants an upgraded connection to a dedicated first responder network on their property, Kings III can provide that innovative option.” All of this makes Kings III a valuable partner to have on your side. o For more information on Kings III, visit www.kingsiii.com or call (855) 760-4900. By Gerald Baldino Kyle Orsburn, Kings III partner channel manager Kings III Revolutionizes Emergency Communications 42 CHANNELVISION | SPRING 2026 CORE COMMUNICATIONS
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