align with an organization that owns the outcome and stands behind it. When something goes wrong, there are no excuses. There is one STACK, one team and one accountable outcome. Owning The Edge Is Owning The Experience The network edge is where users, applications, devices and security converge. Whoever owns the edge owns the customer experience. Organizations such as NHC approach the edge as a managed experience, not a collection of parts. Proactive monitoring replaces reactive troubleshooting. Performance is measured, not assumed. Security is integrated, not bolted on. And accountability is clear. For TSDs and TAs, this creates differentiation. Instead of competing on price or product features, they compete on reliability, simplicity and trust. The Channel’s Widening Divide The channel is splitting into two camps. On one side, transactional sellers are competing on price, chasing commissions and struggling with churn. On the other, partners are aligning with outcome‑focused organizations that deliver accountability, recurring revenue and long‑term customer relationships. The difference is not technology. It is mindset. The most successful partners are simplifying their portfolios, standardizing delivery and choosing partners like NHC that can operate at scale while maintaining accountability. The future of our channel is not about adding more products. It is about delivering better outcomes. Customers want fewer vendors, clearer accountability and better experiences. Channel partners who align with organizations built around comprehensive outcomes will be more relevant, more trusted and more profitable. Those who continue to sell components without owning results will find themselves increasingly marginalized. The next chapter of our channel belongs to those willing to take responsibility for the entire experience – and those who partner with organizations like NHC that are built to own the outcome. o Glen Nelson is a 40-year veteran of the telecommunications industry and is co-founder, VP marketing & business development at NHC, THE Communications Stack Provider and one of the largest partner-exclusive network resellers in North America. OBSERVABILITY PLATFORM Vergepoint is compact, secure, and intelligent edge device you place at each site to collect high-fedility telemetry, run realworld diagnostics, and feed the results into the Netverge platform for instant visualization and AI-assisted troubleshooting Included Agents Pricing & Access QOE Techmate Monitoring $49/month per device $299 Platform fee waived * Agentic AI Triage 4-Way Monitoring End-to-End Encryption Client Knowledge Graph IT Document Management * Waived for 3 months End-to-End Path Probe SNMP Monitoring Scout Web Browser Emulator www.netverge.com info@netverge.com MSP Benefits Contact Us: VERGEPOINTS PUT A VIRTUAL ENGINEER AT EVERY LOCATION Recurring revenue stream Multitenant platform MSP branded client portal Immediate visibility & sanity check “Netverge is moving fast, solving real operator headaches” - Joe Fancher, IT Director Based in US & Canada 47 SPRING 2026 | CHANNELVISION
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