CV_Spring_2021

DDN Launches AI Channel Program DDN, a global leader in AI and multi-cloud data management solutions, has launched a certified DDN and NVIDIA set of AI solutions that optimize value and performance in AI integration use cases. With DDN’s AI solutions and NVIDIA’s DGX A100 systems with NVIDIA InfiniBand and Ethernet networking, VARs and distrib- utors are now able to deliver to enter- prise customers feature-rich, easy to deploy and managed intelligent AI infrastructure solutions, said the company. These pre-integrated configura - tions of DDN AI with NVIDIA DGX A100 infrastructure solutions are offered in several sizes aligned to customer business need, supporting use cases such as AI recommenda- tion systems, image analysis and natural language processing, and applications such as healthcare, autonomous driving, financial servic - es, and hybrid cloud. The program includes a complete set of enable- ment sales tools, follow-up tools and demand-generation assets to help partners sell and position their AI solutions. On the DDN PartnerLink page, partners will have access to DDN sales and marketing resources, which include solution briefs, enable- ment trainings, customer presenta- tions, SPIFFs, sales and marketing tools and more in one location. EMERGENT Mobility solutions provider Comviva announced the launch of its new data-science-as-a-service (DSaaS) and AI workbench (MobiLytix AIX) solutions designed to accelerate the use of artifi - cial intelligence (AI) by communications service providers and increase returns from their customer value management (CVM) programs. According to Comviva, marketers are dependent on data science teams for modeling and are hindered by non-availability of industry standards or proven AI/ML models. Comviva’s DSaaS coupled with MobiLytix AIx solution provide ready-built AI and machine learning (ML) models to kick start AI-based CVM initiatives. The MobiLytix Aix platform uses the full potential of user centered self- service design to create a multi-experi- ence AI development workbench. With the AI workbench, data scientists and marketers will benefit from access to a library of embedded attributes, models and algorithms. This reduces time to develop and implement AI/ML models for marketers, said Comviva, and also provides insightful data storytelling to understand customer responses in comparison to predicted behaviors. “We noticed that many communi- cation service providers are building customized environments to power proprietary and specialized data models,” said Manoranjan (Mao) Mohapatra, CEO of Comviva. “With DSaaS and MobiLytix AIx, we are bringing to life ready-built models, to ensure faster time-to-market and increased returns from their custom- er value management programs.” “For Comviva, Mobilytix AIX is about empowering telecom operators with user centered self-service design, so they may unleash the potential of AI for maximizing the returns of the CVM programs,” Mohapatra said. By leveraging Comviva’s Data Science-as-a-Service (DSaaS) offering, CSPs can implement proven AI solutions and build and deploy modes in days and weeks rather than months, said Comviv- ia. The solution can be used to increase the competency of CVM teams, acceler- ating the adoption of AI technologies. “With DSaaS and MobiLytix AIx, we are pleased to introduce a powerful solution for both marketers and data scientists who want to build, import or select their own models. The CVM AI Competency Center ensures collabora- tion among marketers, CVM and data scientist teams to achieve retention, cross sell, upsell and acquisition goals much faster. “The MobiLytix AIx workbench, has ready-built dictionaries of attributes, scores, algorithms and dashboards, along with auto AI and auto ML operations features that cut implementation lead times by half,” said Amit Sanyal, executive vice president and COO at Comviva. Comviva Introduces DSaaS, AI Workbench to Jumpstart CVM Initiatives Observe.AI Unveils Remote Agent Performance Suite Many CX teams look at impar- tial agent performance data to make essential business decisions. Reports indicate, however, that some contact centers may only evaluate 5 percent to 8 percent of customer-agent interac- tions using legacy tools. Observe.AI has unveiled a new AI-powered Agent Performance & Coaching product line that empowers CX leaders to make data-driven coaching decisions. According to the company, custom- ers that use the Observe.AI Agent Performance & Coaching features reported a four-times increase in the number of coaching sessions manag- ers and supervisors completed during a three-month period. Observe.AI credits its machine learning and automa- tion capabilities, which include voice transcription, sentiment analysis, and recommendation engines. Observe.AI’ s Agent Performance & Coaching capabilities are already used by more than 160 global brands today. “Before Observe.AI, our QAs would have to manually review interactions and pull trends for coaching, often weeks after the interaction took place,” said Neal Topf, CEO of Callzilla. “Now, we can get an interactive snapshot of agent performance and immediately improve performance via interactive, relevant feedback.” 10 CHANNEL V ISION | May 2021