CV_VSA_2020

2020 VISIONARY SPOTLIGHT AWARDS | CHANNEL VISION Contact Center/ CCaaS Security End User Portal Nectar Services Corp. Nectar’s CX Assurance empowers UC and contact center teams to ensure great customer experiences with a powerful set of easy-to- use automated discovery and advanced testing tools that allow organizations to identify, simplify and address issues before customers experience them. Nectar combines its core platform, network and endpoint monitoring capabilities with cloud-based stress testing, IVR monitoring and remote call control pick-up/dial-out automation. High Wire Networks High Wire launched Overwatch 24/7, the cornerstone of the Overwatch Managed PaaS, to simplify security for the company’s indirect sales channel of IT MSPs. Overwatch 24/7 combines X Detection & Response (XDR) technology with the Overwatch 24/7 SOC, collecting data from networks, server containers, physical and virtual hosts and pinpointing attacks and anomalies. Niagara Networks The Open Visibility Platform (OVP) from Niagara Networks is a breakthrough to cybersecurity and to channel partners, uniquely addressing a lingering deficiency for security: lack of agility. OVP is an unconstrained deployment hub for intelligently delivering traffic to unlimited security and networking solutions. Channel partners can use it to change the way SecOps and NetOps work. Plus, the OVP enables channel partners to easily sell additional networking and security solutions with easier approval cycles. OVP can host or support any application and is not limited to a typical approved vendor list. Comstar Technologies Comstar provides a managed service offering built around a holistic approach to physical security. Included are access controls, utility controls, keyless entry, cameras, DVRs, surveillance, thermal scanners and visitor entry systems/background checks — all of which is procured, installed, serviced and invoiced by Comstar in the U.S. and abroad. Comstar services all varieties of commercial spaces from multifamily apartment buildings, hospitals and schools to small business offices. The company can support environments with one to two doors or those with hundreds of access points. Visitor management, for temperature scanning or identification validation has emerged as a more frequent need with the COVID-19 crisis and can be paired with the access control. Additionally, Comstar offers thermal scanners with metal detector integration, cloud supported camera options, active shooter isolation, keyless entry and a number of other IoT capabilities, all of which can be deployed individually or in a bundled approach. Comstar offers two types of agreements, one CAPEX- based, the other OPEX-based. teli Communications Teli offers resellers and end users a robust and intuitive user portal where they can manage all aspects of their voice, messaging, fax and API services. The portal offers number provisioning and maintenance, SIP trunking, programmable API management, fax, 911 registration and alerts. It can also be used to submit A2P bulk message campaigns, for DNC number scrubbing and more. It’s 100% private label so VARs, VSPs, MSPs and affiliates can provide it as a multi-tiered portal for their customers. In addition, the teli portal includes end-user billing with the ability to process end-user payments. Webinfinity The Webinfinity Engagement Automation Engine intelligently and automatically connects business users to the people, information, tools, application and system resources, without friction, organization barriers or system silos. Its personalization capabilities are granular and scalable, and its no-code approach takes system administrators and curators to new levels of user experience creation. The Webinfinity Engagement Automation Engine was first deployed in 2016 but has since been updated to be the engine it is today.